Parking Facility Manager

$90,000 - $156,000/Yr

LAZ Parking - Los Angeles, CA

Full-time - Mid Level

Los Angeles, CA

Personal and Laundry Services

About the position

The Facility Manager oversees the operations of a location(s) under the direction of the Operations Manager to ensure 24/7 professional parking management. This role is crucial in maintaining the high standards of service that LAZ Parking is known for. The Facilities Manager will support the programs and initiatives originating from the home office and help to support the individual needs of their operational teams throughout their assigned location(s). This position is dedicated to fostering an employee-focused servant leadership culture, which is essential for the growth and development of both employees and the organization as a whole. In this role, the Facility Manager will lead, direct, and develop a team of employees at parking location(s). Responsibilities include managing, planning, scheduling, training, and directing the activities of on-site employees. The Facility Manager will also be responsible for identifying high-potential employees to support the organization's continued growth. Payroll processing is another critical aspect of this role, ensuring timely sign-off on hours and collaborating with the local payroll department to ensure pay data is completed properly. Additionally, the Facility Manager will work closely with the Human Resources Business Partner to ensure proper wage and hour compliance. The Facility Manager will execute plans for the opening of newly assigned locations and will be responsible for the financial management of these locations, ensuring adherence to budget and revenue enhancements. Building and maintaining client relationships is vital for business retention, and the Facility Manager will organize and narrate parking management skills for Assistant Managers and Team Leaders. This role requires a thorough understanding of the contractual agreements between LAZ Parking and its clients, ensuring all requirements are met. Daily, weekly, monthly, and annual financial and operational reports will be required, and the Facility Manager will ensure that increased revenue, managed expenses, and customer satisfaction are maximized by maintaining the highest level of service thresholds and initiatives aligned with client expectations. The position may also involve compliance with Collective Bargaining Agreements and participation in labor contract management if applicable. Communication with local police departments and emergency management teams regarding operations is also part of the role, along with organizing and managing event operations within LAZ Parking.

Responsibilities

• Lead, direct, and develop team of employees at parking location(s).
• Manage, plan, schedule, train and direct the activities of on-site employees.
• Identify high potential employees to support the organization's continued growth.
• Responsible for payroll processing; ensuring sign off on hours in a timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Business Partner to ensure proper wage and hour compliance.
• Execute plan for the opening of newly assigned locations.
• Responsible for financial management of assigned locations ensuring adherence to budget and revenue enhancements.
• Oversee the transition of newly assigned locations from acceptance of contract through opening of location ensuring client satisfaction.
• Develop client relationships and business retention.
• Organize and narrate parking management skills for Assistant Managers and Team Leaders.
• Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.
• Assist the region with the operations preparation for potential new locations including rate surveys, ticket pulls, etc.
• Prepare daily, weekly, monthly, and annual financial and operational reports as required.
• Ensure that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients.
• Manage, plan, schedule, training, and directing the activities of Assistant Managers and Team Leaders which may require compliance with the Collective Bargaining Agreements.
• Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned location(s).
• Participate in labor contract management if applicable to assigned location(s).
• Communicate with local police department and emergency management teams regarding operations.
• Organize and manage the oversight of event operations within LAZ Parking.
• Assist with the monitoring, review, and analysis of the market rate structures.
• Implementation and completion of other projects, programs, and initiatives that may arise from assigned location(s).
• Perform additional related duties as assigned.

Requirements

• Bachelor's Degree or equivalent work experience.
• 3+ years in a management role.
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.
• Parking management experience is REQUIRED.
• Experience working with financial statement/accounting, P&L reports, and budgeting.
• Ability to be flexible in schedule to meet operational needs.

Nice-to-haves

• Strong customer service skills and abilities.
• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to encourage open expression of ideas and opinions.
• Excellent teambuilding and interpersonal skills.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Benefits

• 401(k) with Employer Match
• Medical, dental, vision - 3 plan options!
• Pay Activ - On-demand access to earned wages, get up to 50% of your earned wages immediately.
• Paid training