Parking Monitor

$51,334 - $53,456/Yr

Dartmouth College - Hanover, NH

Full-time

Remote - Hanover, NH

Educational Services

About the position

The Parking Monitor at Dartmouth College serves as a front-line provider of customer service and campus information, ensuring safe and reliable access to parking facilities while enforcing parking regulations. This role involves monitoring vehicle traffic, issuing warnings and citations, and maintaining communication with other staff to coordinate services effectively. The position requires a commitment to professionalism and customer satisfaction in a diverse community.

Responsibilities

• Monitors and directs vehicle traffic at designated campus control points to ensure safe access to parking facilities and customer satisfaction.
• Enforces Dartmouth parking regulations, including issuing warning notices and parking violations, and coordinating vehicle immobilization and towing.
• Acts as a front-line provider of customer service and campus information to the Dartmouth community and the general public.
• Performs daily route inspections of parking lots and garages, reporting on space availability and safety issues.
• Completes appropriate paperwork for parking facilities as directed by parking management.
• Works closely with other field services and office staff to ensure effective coordination of service efforts through two-way radio communication.
• Delivers parking-related materials to departments as requested by the Director.
• Participates in Transportation Services initiatives during special events to ensure safe campus accessibility.

Requirements

• High School graduate or equivalent with 3+ years of experience or equivalent combination of education and experience.
• Valid State Driver's License and ability to qualify under the Dartmouth Approved Driver program.
• Three years of customer service experience.
• Ability to identify and cite parking violations.
• Proficient with technology and able to operate hand-held computerized devices.
• Strong judgment, initiative, and ability to work independently.
• Demonstrated excellence in serving customers with professionalism and tact.
• Strong oral and written communication skills.
• Ability to maintain strict confidentiality.
• Willingness to work outside in all weather conditions.
• Ability to stand/walk for extended periods and lift 50lbs.
• Willingness to work overtime, weekends, and holidays as requested.

Nice-to-haves

• Experience with T2 parking technology and two-way communications equipment.
• Proven ability to diffuse volatile situations.

Benefits

• Competitive hourly wage ranging from $24.68 to $25.70 per hour.
• Full-time employment with a regular schedule of 40 hours per week.
• Opportunities for overtime and additional hours during special events.