Parking Operations Manager

$60,000 - $65,000/Yr

Propark Mobility - Colorado Springs, CO

Full-time - Mid Level

Colorado Springs, CO

501-1,000 employees

About the position

The Parking Operations Manager at Propark Mobility is responsible for overseeing all aspects of parking operations, including shuttle fleet management, self-parking, and valet services. This role requires strong management skills to lead the location team and ensure high levels of customer satisfaction. The ideal candidate will have a background in the parking industry with a focus on hospitality, and will be expected to handle operational issues, develop budgets, and maintain client relations.

Responsibilities

• Develop and train supervisors and line-level employees.
• Review and approve work schedules to ensure adequate coverage while minimizing expenses.
• Develop and maintain strong client relations and attend client meetings.
• Assist supervisors in handling customer complaints and day-to-day operational issues.
• Manage and submit employee, operations, and payroll reports.
• Oversee the customer service program to ensure customer satisfaction.
• Develop budgets and monitor financials to meet business goals.
• Review and evaluate audits to ensure integrity of revenue control.
• Ensure compliance with company policies and procedures, as well as those of our client.
• Respond to operational issues when needed (at times, after normal business hours).
• Maintain the highest professional and ethical standards for both our organization and our client.

Requirements

• Previous parking industry experience with a hospitality focus.
• Progressive management experience with front-line team oversight.
• Established experience with scheduling and payroll is a plus.
• Bachelor's degree with a concentration in business is helpful but not required.
• Excellent computer skills, including Microsoft Office Products (Word, Excel, PowerPoint, Outlook) and ADP.
• Impeccable conversational and written communication skills.

Nice-to-haves

• Experience in customer service and hospitality industries.
• Ability to work flexible hours, including weekends and holidays.

Benefits

• Free parking
• Health insurance
• Dental insurance
• Vision insurance
• Pet insurance
• Employee assistance program
• Generous time off allowances including holidays, vacation, and an extra day off for your birthday.