Parking Operations Specialist

$37,440 - $37,440/Yr

Northern Va Community College - Dumfries, VA

Full-time

Dumfries, VA

Educational Services

About the position

The Parking Operations Specialist is responsible for providing administrative, operational, financial, and customer support services related to campus parking, transportation, and NOVACard operations at Northern VA Community College. This part-time role involves front office duties, parking enforcement, and managing print services, ensuring efficient operations and excellent customer service.

Responsibilities

• Perform front office duties including permit sales, citation payments, NOVACard issuance, cash drawer reconciliation, and general customer support.
• Manage Print Services by refilling paper, toner, and staples as needed and troubleshooting paper jams.
• Monitor SmarterTrack for tickets and address them as necessary, escalating to Tier 2 when needed.
• Perform parking enforcement duties by checking parking areas for infractions, issuing citations, and maintaining parking equipment and hardware.
• Operate a state enforcement vehicle while performing duties.

Requirements

• Customer service experience
• Computer experience working in a Windows environment
• Valid Driver's License

Nice-to-haves

• Experience in an office environment
• Cash-handling experience
• Experience dealing with customer concerns and problems.