Lee Health - Fort Myers, FL
posted 24 days ago
Part-time
Fort Myers, FL
Hospitals
About the position
The Customer Service Representative position at Lee Health is focused on delivering exceptional customer service in a collaborative team environment. This role encompasses various patient business activities, including appointment scheduling, patient check-in, insurance verification, and billing processes. The representative will also manage business services for different accounts as needed, ensuring accurate and efficient operations within the department.
Responsibilities
- Handle telephones and provide excellent customer service.
- Schedule patient appointments and manage check-ins.
- Verify insurance information and handle authorizations and pre-certifications.
- Post charges and manage initial collections.
- Prepare well-coded and accurate billing and maintain medical records.
- Manage business services for workers compensation, commercial carriers, employee health, and corporate accounts as needed.
- Perform other duties as assigned by the Manager/Supervisor.
Requirements
- High School Diploma or Equivalent required.
- Less than 1 year of clerical/administrative experience required.
- 1-2 years of prior experience required for Lee Health Solutions.
- Experience in insurance or customer service preferred.
- Basic Life Support (BLS) certification may be required within 90 days of hire.
