Part Time Air Concierge

Signature Flight Support - Salt Lake City, UT

Part-time

Salt Lake City, UT

Support Activities for Transportation

About the position

The position involves providing customer service and support for incoming and departing general aviation aircraft. Responsibilities include marshalling aircraft, ensuring passenger and crew needs are met, and maintaining compliance with safety and security procedures. The role requires strong communication skills and the ability to work in various environmental conditions while assisting customers and crew members.

Responsibilities

• Meet and greet all incoming general aviation aircraft.
• Marshal out all departing general aviation aircraft.
• Provide needed services to passengers and crew members.
• Comply with company policies and procedures related to customer service standards, ramp, safety, and security procedures.
• Identify crewmembers, passengers, visitors, and vendors in accordance with the company's security procedures.
• Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system, or Unicom/air to ground radio.
• Ensure all departing aircraft have all requested amenities such as catering, coffee, ice, and newspapers.
• Resolve customer requests, questions, and concerns regarding the company's services or products.
• Transport customers by vehicle to and from the airport terminal and local hotels as needed.
• Escort crew and passengers to and from aircraft.
• Assist customers with loading and unloading baggage as needed.
• Assist with taking fuel orders, catering, and ground transportation as needed.
• Assist crew or passengers with directions or recommendations for food, lodging, etc.
• Assist crew with cleaning of aircraft, removal of garbage, and vacuuming carpets.
• Perform Signature Gold Cap Service if requested by the customer.
• Contact customers by verbal or written communications thanking them for using Signature Flight Support.
• Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris.
• Assist Line Service Technicians and Customer Service Representatives as needed.

Requirements

• High school diploma or general education degree (GED).
• Minimum of 18 years of age.
• Ability to pass background checks (criminal and motor vehicle), drug tests, and receive and maintain issuance of an airport security badge.
• Must be legally authorized to work in the country of employment.
• Must possess strong interpersonal, oral, and written communication skills.
• Must possess a valid state driver's license.
• Previous customer service experience preferred.