Part-Time Ambassador, Abbot Kinney

About the position

At Everlane, we want the right choice to be as easy as putting on a great T-shirt. That’s why we partner with ethical factories around the world. Work with high-quality and more sustainably sourced materials. And share the true cost of every product we make. But there's a lot more work to be done, and we're excited to be growing a team of motivated humans that are up for the challenge. The Ambassador role is responsible for bringing Everlane to life for our customers. You foster a positive environment while delivering a best-in-class store experience. You are customer-focused, enjoy serving others, and are passionate about our product. Your goal is to have a positive impact on someone’s time in our store as you will be the face of our brand and a champion of our mission and values. You inspire others through connection and education. You love styling our customers and are focused on exceeding individual goals. You thrive in a fast-paced environment and have the ability to work in various aspects of the business. Your team can count on you to be a team player and show up with optimism and enthusiasm that influence others positively.

Responsibilities

• Use curiosity to gain strong customer understanding to deliver customer-centric solutions that exceed expectations
• Take on opportunities and challenges with a sense of urgency and high energy
• Show pride in your work and take ownership of your own performance
• Foster emotional and social connection within the store environment and community
• Take accountability for how you present yourself and manage your emotions
• Leverage product knowledge to actively sell and style our products and offer fit advice
• Introduce and educate our customer about our Brand’s mission, values, and ethos
• Give exceptional styling recommendations to gain customer confidence and build customer loyalty
• Have a keen sense of style, keep up with the latest trends and looks
• Have a customer-first mindset when working with customers
• Show up to shifts on time with a can-do attitude
• Be flexible through shift to work in multiple zones while effectively communicating with your team
• Process purchases, returns and exchanges
• Keep your store clean and tidy and maintain store presentation
• Process, organize, and prepare inventory
• Restock sales floor throughout the day

Requirements

• Experience in retail, sales or the service industry
• A passion for helping others and enjoy being a part of a team
• The ability to multi-task and pivot quickly while working in a fast paced and ever changing environment
• Have exceptional communication skills and are comfortable receiving feedback
• Ambition to learn and grow from others
• A fan of Everlane, our product, and our values
• A passion for fashion
• A great sense of personal style
• An interest in a mission-driven brand

Benefits

• Hourly pay of $18
• Flexibility and resilience in a post COVID-19 retail environment
• Commitment to health and safety in the workplace