Part-Time Bilingual call center Agent

$39,520 - $39,520/Yr

Conduent - Hopewell, NJ

Part-time - Entry Level

Hopewell, NJ

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Bilingual Call Center Agent position at Conduent involves handling inquiries for the New Jersey Department of Human Services Office of Child Support. The role requires fluent Spanish communication skills and entails responding to inbound calls, addressing customer inquiries, and providing accurate information regarding child support services. The position offers a part-time schedule after an initial full-time training period, with opportunities for career growth and a supportive work environment.

Responsibilities

• Handle inquiries for the New Jersey Department of Human Services Office of Child Support via inbound calls.
• Address and research customer inquiries and provide appropriate and accurate information.
• Respond to telephone inquiries and concerns using approved procedures and guidelines.
• Reset personal identification for callers unable to self-serve in the Interactive Voice Response system.
• Gather information, research/resolves inquiries, and document customer calls appropriately.
• Communicate options for resolution promptly and inform customers of available services and resources.

Requirements

• High School diploma or GED required.
• Bilingual in English and Spanish required.
• Background and drug screening required.
• Typing testing is required.

Benefits

• Dental insurance
• Disability insurance
• Health insurance
• Opportunities for advancement
• Paid holidays
• Paid time off
• Paid training