Part Time Branch Ambassador - Eastern Maryland (North Cluster)

$48,048 - $48,048/Yr

Capital One - Dundalk, MD

Part-time - Entry Level

Dundalk, MD

Credit Intermediation and Related Activities

About the position

As a Part Time Branch Ambassador at Capital One, you will play a crucial role in redefining the banking experience for customers in the Eastern Maryland area. This position focuses on delivering exceptional customer service, performing various banking transactions, and educating customers about products and services. You will be part of a dynamic team that enhances the financial lives of the community while ensuring compliance with banking regulations and operational policies.

Responsibilities

• Perform a wide variety of transactions including check cashing, deposits, transfers, and withdrawals.
• Monitor fraud mitigation and adhere to established operational policies and procedures.
• Resolve customer inquiries quickly and efficiently to deliver an extraordinary customer experience.
• Support customers in all areas of the branch, including cash handling and service needs.
• Educate customers on banking products, services, and digital channels.
• Travel between branches in the assigned local area to support market needs.
• Collaborate with team members to enhance customer retention and engagement.

Requirements

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

Nice-to-haves

• Associate's degree
• 2+ years of Retail, Sales, or Banking Experience.

Benefits

• Comprehensive health benefits
• Financial benefits
• Inclusive workplace policies