Part-Time Brand Ambassador

Ralph Lauren Retail - Hershey, PA

Part-time - Entry Level

Hershey, PA

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

As a Part-Time Brand Ambassador at Ralph Lauren, you will play a crucial role in delivering a personalized and inspiring shopping experience that exceeds customer expectations. This position is designed for individuals who possess a customer-first mindset and are passionate about the retail environment. You will be part of a team that is motivated to drive business results while ensuring that the customer remains at the core of all decisions. Your success in this role will be measured by your ability to engage with customers, support company initiatives, and contribute to a collaborative team atmosphere. In this role, you will be responsible for achieving daily, weekly, and monthly sales goals. You will proactively drive business by focusing on customer needs and expectations, ensuring that every interaction reflects the Ralph Lauren brand values. As a Brand Ambassador, you will participate in team training sessions to enhance your skills and execute business results effectively. You will also utilize various technologies and shopping methods to enhance customer connectivity and accessibility to products, such as QR codes and digital catalogs. Your responsibilities will include providing ongoing feedback to management regarding successes and opportunities within the store, ensuring that sales floor standards are consistently met, and representing the customer experience expectations in-store. This position serves as an entry point for future leadership roles within Ralph Lauren, allowing you to begin writing your next great chapter in your career.

Responsibilities

• Motivated to drive their business day to day and achieve daily, weekly, monthly sales goals.
• Proactively drives business through focusing on the customer at the core of all decisions.
• Supports company initiatives.
• Participates in team training to execute business results.
• Utilizes 'More Ways to Shop' to drive business results and supports use of new technology.
• Represents the customer experience expectations in store.
• Delivers a consistent experience aligned to RL Brand expectations by supporting the company and store vision.
• Champion of RL core values.
• Supports a collaborative environment with the customer at its core.
• Engages in networking to start to build a clientele.
• Provides ongoing feedback to Management on successes and opportunities.
• Strengthens customer connectivity with alternative paths to purchase by supporting alternative purchasing processes - Gladly, Click to Zoom, JRNI, Ship to Home.
• Broadens customer accessibility to product discovery - QR codes, digital catalogs, virtual stores.
• Provides necessary feedback to Management on category opportunities or needs.
• Ensures sales floor and all store standards are met at all times.

Requirements

• Retail experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
• Ability to operate the register, stand, move and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
• Ability to build and maintain positive working relationships with customers, management and co-workers.