Part-Time Brand Ambassador

Ralph Lauren Retail

Part-time - Entry Level

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

As a Part-Time Brand Ambassador at Ralph Lauren, you will play a crucial role in delivering a personalized and inspiring shopping experience that exceeds customer expectations. This position is designed for individuals who possess a customer-first mindset and are passionate about the retail environment. You will be part of a team that values curiosity, resourcefulness, and inclusivity, all while driving business results and supporting the company's initiatives. Your success in this role will not only contribute to the store's performance but also serve as a stepping stone for future leadership opportunities within Ralph Lauren. In this role, you will be motivated to achieve daily, weekly, and monthly sales goals, proactively driving business by placing the customer at the core of all decisions. You will participate in team training sessions to enhance your skills and execute business results effectively. Utilizing innovative shopping methods and technology, you will help create a seamless customer experience that aligns with Ralph Lauren's brand expectations. As a Brand Ambassador, you will also engage in networking to build a clientele and provide ongoing feedback to management regarding successes and areas for improvement. Your responsibilities will include ensuring that the sales floor and store standards are consistently met, as well as strengthening customer connectivity through alternative purchasing processes. You will broaden customer accessibility to product discovery by utilizing tools such as QR codes and digital catalogs. This position requires a flexible schedule, as you may need to work during the day, evenings, weekends, and potentially overnight shifts, depending on the business needs.

Responsibilities

• Motivated to drive their business day to day and achieve daily, weekly, monthly sales goals.
• Proactively drives business through focusing on the customer at the core of all decisions.
• Supports company initiatives.
• Participates in team training to execute business results.
• Utilizes 'More Ways to Shop' to drive business results and supports use of new technology.
• Represents the customer experience expectations in store.
• Delivers a consistent experience aligned to RL Brand expectations by supporting the company and store vision.
• Champion of RL core values.
• Supports a collaborative environment with the customer at its core.
• Engages in networking to start to build a clientele.
• Provides ongoing feedback to Management on successes and opportunities.
• Strengthens customer connectivity with alternative paths to purchase by supporting alternative purchasing processes - Gladly, Click to Zoom, JRNI, Ship to Home.
• Broadens customer accessibility to product discovery - QR codes, digital catalogs, virtual stores.
• Provides necessary feedback to Management on category opportunities or needs.
• Ensures sales floor and all store standards are met at all times.

Requirements

• Retail experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
• Ability to operate the register, stand, move and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
• Ability to build and maintain positive working relationships with customers, management and co-workers.