PART TIME COMMUNICATION SPECIALIST

$38,730 - $74,984/Yr

H&R Block - Pickens, SC

Part-time - Entry Level

Pickens, SC

Professional, Scientific, and Technical Services

About the position

The Communications Specialist I position is a critical role within the Pickens County emergency response framework. The primary responsibility of this position is to receive and manage incoming emergency and non-emergency calls, ensuring that law enforcement, fire, EMS, and other personnel are dispatched accurately and promptly. This role requires a high level of professionalism and the ability to maintain composure in high-pressure situations. The Communications Specialist will work under close supervision, following established procedures to ensure the safety and efficiency of emergency response operations. In addition to dispatch duties, the Communications Specialist will be responsible for monitoring radio communications and alarm panels, providing vital information and directions to officers in the field, and coordinating with various government agencies and utility companies. The role also involves maintaining accurate dispatch records and documentation, validating NCIC entries, and preparing reports as required by the department and county. The specialist will participate in ongoing training sessions to enhance their skills and knowledge, ensuring they remain effective in their role. The position requires a commitment to safety and adherence to established policies and procedures. Each employee is expected to wear and maintain personal protective equipment and report any unsafe conditions or practices. The Communications Specialist I will also engage with the public, providing assistance and information as needed, and may be required to testify in court regarding dispatch records and actions taken during emergency calls.

Responsibilities

• Receive and dispatch emergency and non-emergency calls for law enforcement, fire, EMS, and other services.
• Monitor radio communications and alarm panels.
• Provide directions and information to officers in the field.
• Prepare and maintain dispatch records and documentation.
• Validate and correct NCIC entries; enter and retrieve law enforcement information.
• Testify in court as necessary regarding dispatch actions.
• Prepare and submit various reports required by the department and County.
• Attend training sessions and workshops to maintain or enhance job knowledge and skills.
• Respond to inquiries, complaints, and requests for assistance in areas of responsibility.
• Perform general clerical work, including preparing reports and correspondence.

Requirements

• Ability to handle emergency situations calmly and effectively.
• Strong communication skills, both verbal and written.
• Familiarity with emergency telecommunications equipment and software.
• Ability to maintain accurate records and documentation.
• Basic knowledge of law enforcement and emergency response protocols.

Nice-to-haves

• Experience in a dispatch or emergency response role.
• Knowledge of NCIC and SLED information exchange processes.
• Previous training in emergency management or public safety.

Benefits

• Competitive hourly wage ranging from $18.62 to $36.05 per hour.
• Opportunities for professional development and training.