Part-Time, Communications Hub Specialist - Raritan Valley Community College

Raritan Valley Community College - Branchburg, NJ

Part-time - Entry Level

Branchburg, NJ

Educational Services

About the position

The Communications Hub Specialist at Raritan Valley Community College plays a crucial role in managing the inbound and outbound communications related to the enrollment process. This position is under the guidance of the Assistant Director of Recruitment & Communication and is pivotal in ensuring that prospective students receive timely and accurate information regarding admissions. The specialist will engage with potential students through various communication channels, including phone calls, emails, text messages, and live chat, ensuring a seamless experience throughout the enrollment journey. In this role, the Communications Hub Specialist will be responsible for handling customer inquiries, providing satisfactory answers to questions, and addressing concerns with a strong emphasis on the admissions process. The specialist will also participate in call campaigns aimed at reaching out to prospective students, ensuring that they are informed about the college's offerings and the steps necessary for enrollment. This position requires a proactive approach to communication, as well as the ability to adapt to various communication platforms to meet the needs of potential students effectively. The ideal candidate will possess excellent interpersonal skills, a customer-oriented mindset, and the ability to work collaboratively within a team. The Communications Hub Specialist will also be expected to maintain accurate records of communications and follow up with prospective students as needed, contributing to the overall success of the recruitment efforts at Raritan Valley Community College.

Responsibilities

• Manage inbound and outbound communications related to the enrollment process.
• Provide excellent customer service through various communication channels including phone calls, emails, text messaging, and live chat.
• Answer queries and concerns from prospective students with a focus on the admissions process.
• Participate in call campaigns to reach out to potential students.
• Maintain accurate records of communications and follow up with prospective students as necessary.

Requirements

• Strong communication skills, both verbal and written.
• Experience in customer service or a related field.
• Ability to manage multiple communication channels effectively.
• Familiarity with enrollment processes in an educational setting is a plus.
• Proficiency in using communication tools such as Instant Messenger and LiveChat.

Nice-to-haves

• Experience in higher education recruitment or admissions.
• Knowledge of CRM systems or similar software.

Benefits

• Flexible working hours to accommodate part-time schedules.
• Opportunity to gain experience in a higher education environment.
• Professional development opportunities.