Part-Time Customer Assistance Representative- Manhattan

$37,960 - $37,960/Yr

Enterprise Mobility - New York, NY

Part-time

New York, NY

Professional, Scientific, and Technical Services

About the position

The Customer Assistance Representative Sr (CAR Sr) at Enterprise Mobility is responsible for delivering exceptional customer service to both internal and external customers, primarily in a face-to-face setting. This role involves supporting branch and rental needs, providing administrative support, and acting as a rental backup in a large home city branch or airport location. The CAR Sr will gain knowledge through local training and hands-on experience, ensuring a high level of service and customer satisfaction.

Responsibilities

• Take incoming calls for reservations, rate quotes, and general inquiries, providing information and resolutions for customers and vendors.
• Manage outgoing calls for callback management and miscellaneous tasks as assigned.
• Assist customers in assessing their rental needs both in person and over the phone, providing a high level of customer service.
• Meet and greet customers in a friendly and timely manner, providing directions and general assistance.
• Assess the condition of rental vehicles upon return and process returns, check-ins, and exit kiosk transactions.
• Market the company effectively while picking up and dropping off customers, assisting them as needed.
• Understand and communicate rental terms and conditions, vehicle features, and additional services.
• Sell optional protection products, upgrades, fuel options, and other additional equipment as needed.
• Notify management of any known vehicle problems and required maintenance.
• Clean vehicle interiors and exteriors by hand or using washing equipment when necessary.
• Perform various administrative and basic accounting functions, including research and billing support tasks, accounts receivables, and running miscellaneous reports.

Requirements

• Must be at least 18 years of age.
• Must have two years of college experience or at least two years of customer service experience.
• Ability to operate a motor vehicle is essential; a valid, unrestricted driver's license is required.
• Must live within a reasonable commute of no more than 1 hour to the location(s) applied for within 30 days of the anticipated start date.
• Must be authorized to work in the United States without requiring work authorization sponsorship now or in the future.

Benefits

• Yearly merit increases based on performance.