Michaels - Columbus, OH

posted 21 days ago

Part-time - Entry Level
Columbus, OH
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Part Time Customer Experience Manager is responsible for delivering a customer-centric shopping experience by managing front-end operations and leading omnichannel processes. This role involves maintaining store recovery standards, ensuring compliance with company policies, and delivering friendly customer service. The manager will work closely with the Full Time Customer Experience Manager to achieve key performance indicators (KPIs) and assist in various operational tasks.

Responsibilities

  • Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.
  • Lead the omnichannel processes and maintain store recovery standards to deliver Brand Promises.
  • Deliver friendly customer service and assist customers in locating products and providing solutions.
  • Work closely with Full Time CEM to maintain rewards numbers, credit card sign ups, and Front End Metrics.
  • Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs.
  • Ensure all front end policies and procedures are followed and achieve KPIs.
  • Plan and lead the execution of class and in-store events in accordance with Company programs.
  • Manage and execute shrink and safety programs.
  • Assist with cash reconciliation and bank deposits.
  • Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities.
  • Assist with the onboarding of new Team Members and train the customer experience team.
  • Serve as Manager on Duty (MOD) and participate in the performance management process.
  • Promote commitment to the organization's vision and values and project a positive image.
  • Participate in the truck unloading and stocking processes to ensure standards are followed.
  • Cross train in Custom Framing selling and production.

Requirements

  • Retail management experience preferred.
  • Ability to remain standing for long periods of time.
  • Ability to move throughout the store and perform regular bending, lifting, carrying, reaching, and stretching.

Nice-to-haves

  • Experience in customer service roles.
  • Knowledge of retail operations and inventory management.

Benefits

  • Flexible scheduling options during peak season.
  • Potential for more hours during peak season if desired.
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