Part-Time Customer Experience Manager - Nights and weekends availability

Michaels - Gainesville, VA

Part-time - Entry Level

Gainesville, VA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Part-Time Customer Experience Manager, you will play a crucial role in enhancing the customer experience at our Gainesville location. This position requires a commitment to working nights and weekends, ensuring that our customers receive exceptional service during peak hours. You will be responsible for leading a team of associates, fostering a positive work environment, and driving sales through excellent customer engagement. Your leadership will be essential in creating a culture of innovation and teamwork, where every team member feels valued and empowered to contribute to our mission of supporting makers and creators. In this role, you will oversee daily operations, manage inventory, and ensure that the store is well-stocked and organized. You will also be responsible for training and developing team members, setting performance goals, and providing ongoing feedback to help them succeed. Your ability to connect with customers and understand their needs will be key in creating a welcoming atmosphere that encourages repeat visits and customer loyalty. Additionally, you will collaborate with other departments to implement promotional strategies and events that align with our brand values. Your insights and feedback will be invaluable in shaping the customer experience and driving overall store performance. This position offers a unique opportunity to be part of a dynamic team that is passionate about creativity and innovation, making a meaningful impact in the community.

Responsibilities

• Lead and manage a team of associates to deliver exceptional customer service.
• Oversee daily store operations, including inventory management and merchandising.
• Train and develop team members to enhance their skills and performance.
• Set performance goals and provide ongoing feedback to team members.
• Create a welcoming and engaging atmosphere for customers.
• Collaborate with other departments to implement promotional strategies and events.
• Monitor sales performance and identify opportunities for improvement.

Requirements

• Previous experience in a retail or customer service management role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including nights and weekends.
• Proven track record of driving sales and enhancing customer experience.

Nice-to-haves

• Experience in a creative or craft-related retail environment.
• Knowledge of inventory management systems.
• Ability to analyze sales data and make informed decisions.

Benefits

• Flexible scheduling to accommodate work-life balance.
• Employee discounts on products and services.