Part Time Customer Experience Manager, Nights and Weekends

$34,320 - $46,800/Yr

Michaels - Stamford, CT

Part-time - Entry Level

Stamford, CT

1,001-5,000 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Part Time Customer Experience Manager at Michaels is responsible for delivering a customer-centric shopping experience during nights and weekends. This role involves managing front-end operations, leading omnichannel processes, and ensuring compliance with company policies and standards. The manager will also oversee the customer experience team, assist with training, and ensure high-quality service delivery while maintaining store recovery standards.

Responsibilities

• Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.
• Lead the omnichannel processes and maintain store recovery standards to deliver Brand Promises.
• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs.
• Ensure all front end policies and procedures are followed and manage team KPIs.
• Plan and lead the execution of class and in-store events in accordance with Company programs.
• Manage and execute shrink and safety programs.
• Assist with cash reconciliation and bank deposits.
• Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities.
• Assist with the onboarding of new Team Members and train the customer experience team.
• Serve as Manager on Duty (MOD) and interact positively with customers and team members.
• Participate in the truck unloading and stocking processes to ensure standards are followed.
• Cross train in Custom Framing selling and production.

Requirements

• Retail management experience preferred.

Benefits

• Opportunities for personal and professional growth.
• Inclusive environment for all Team Members.