Part Time Customer Experience Manager

Michaels - Beaverton, OR

Part-time - Entry Level

Beaverton, OR

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Part Time Customer Experience Manager, you will play a pivotal role in enhancing the customer journey and ensuring that every interaction with our brand is positive and memorable. You will be responsible for leading a team dedicated to providing exceptional service and support to our customers, fostering a culture of innovation and teamwork. Your leadership will help drive the store's success by implementing strategies that enhance customer satisfaction and loyalty. You will work closely with other team members to create an engaging shopping experience that reflects our commitment to quality and service. This position requires a proactive approach to problem-solving and a passion for helping others, as you will be the first point of contact for customer inquiries and concerns. You will also be responsible for training and mentoring staff, ensuring they are equipped with the knowledge and skills to deliver outstanding service. Your ability to analyze customer feedback and implement improvements will be crucial in maintaining our high standards of customer care.

Responsibilities

• Lead and manage the customer experience team to ensure high levels of customer satisfaction.
• Develop and implement strategies to enhance the customer journey and improve service delivery.
• Train and mentor team members on customer service best practices and product knowledge.
• Analyze customer feedback and data to identify areas for improvement and implement necessary changes.
• Collaborate with other departments to ensure a seamless customer experience across all touchpoints.
• Handle customer inquiries and resolve issues in a timely and effective manner.

Requirements

• Proven experience in a customer service or management role, preferably in a retail environment.
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills.
• Ability to analyze data and customer feedback to drive improvements.
• Proficient in using customer service software and tools.

Nice-to-haves

• Experience in a retail or customer-focused environment.
• Knowledge of inventory management and merchandising.
• Familiarity with customer relationship management (CRM) systems.

Benefits

• Flexible scheduling to accommodate work-life balance.
• Employee discounts on products and services.
• Opportunities for professional development and training.