Part Time Customer Experience Manager

Michaels - Dallas, TX

Part-time - Entry Level

Dallas, TX

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Part Time Customer Experience Manager, you will play a pivotal role in enhancing the customer journey and ensuring that our customers have a positive and memorable experience at our store. Your primary focus will be on leading a team that is dedicated to providing exceptional service and support to our customers. You will be responsible for creating an environment that fosters creativity and innovation, encouraging your team to engage with customers and provide solutions that meet their needs. This position requires a strong understanding of customer service principles and the ability to motivate and inspire your team to achieve their goals. In this role, you will also be tasked with analyzing customer feedback and implementing strategies to improve service delivery. You will work closely with other departments to ensure that customer needs are met and that the store operates smoothly. Your leadership will be crucial in training and developing team members, ensuring they are equipped with the skills and knowledge necessary to excel in their roles. You will also be responsible for managing store operations during your shifts, including inventory management and maintaining store standards. This position is ideal for someone who is passionate about customer service and has a knack for problem-solving. You will have the opportunity to make a significant impact on the customer experience and contribute to the overall success of the store. If you thrive in a fast-paced environment and enjoy working with a diverse team, we encourage you to apply and join us in our mission to support the makers!

Responsibilities

• Lead and motivate a team to provide exceptional customer service.
• Analyze customer feedback and implement strategies for improvement.
• Train and develop team members to enhance their skills and knowledge.
• Manage store operations during shifts, including inventory management.
• Create a positive and engaging environment for both customers and team members.

Requirements

• Proven experience in a customer service role, preferably in a retail environment.
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills.
• Ability to analyze data and implement effective strategies for improvement.
• Flexibility to work part-time hours, including weekends and holidays.

Nice-to-haves

• Experience in retail management or supervisory roles.
• Knowledge of inventory management systems.
• Familiarity with customer relationship management (CRM) tools.

Benefits

• Flexible scheduling to accommodate work-life balance.
• Employee discounts on store products.
• Opportunities for professional development and training.