Part Time Customer Experience Manager

Michaels - Atlanta, GA

Part-time - Entry Level

Atlanta, GA

1,001-5,000 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The position involves managing front-end operations in a retail environment to ensure a customer-centric shopping experience. The role includes leading omnichannel processes, maintaining store recovery standards, and delivering friendly customer service. The individual will assist the Store Manager in adhering to Standard Operating Procedures (SOPs) and managing team performance to meet key performance indicators (KPIs).

Responsibilities

• Deliver a customer-centric shopping experience by managing front-end operations.
• Lead omnichannel processes and maintain store recovery standards.
• Assist Store Manager in managing adherence to SOPs and company programs.
• Ensure compliance with applicable laws and company policies.
• Plan and lead the execution of in-store events and classes.
• Manage and execute shrink and safety programs.
• Assist with cash reconciliation and bank deposits.
• Support inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN).
• Assist with onboarding new team members and training the customer experience team.
• Serve as Manager on Duty (MOD) and participate in performance management processes.
• Acknowledge customers and assist them in locating products.
• Participate in truck unloading and stocking processes.
• Cross-train in Custom Framing selling and production.
• Lead delivery of custom framing solutions in select stores without a Framing Manager.

Requirements

• Retail management experience preferred.
• Ability to remain standing for long periods of time.
• Ability to move throughout the store and perform regular bending, lifting, carrying, reaching, and stretching.

Benefits

• Comprehensive benefits package as detailed on Michaels Benefits website.