Part Time Customer Experience Manager

Michaels - Vienna, VA

Part-time - Entry Level

Vienna, VA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Part Time Customer Experience Manager, you will play a pivotal role in enhancing the customer journey and ensuring that every interaction with our brand is positive and memorable. You will be responsible for leading a team dedicated to providing exceptional service and support to our customers, fostering a culture of innovation and teamwork. Your leadership will be crucial in driving customer satisfaction and loyalty, as well as achieving store performance goals. You will work closely with other team members to create a welcoming and engaging environment that encourages creativity and collaboration among customers and staff alike. In this role, you will oversee daily operations, ensuring that the store is well-stocked, organized, and visually appealing. You will also be responsible for training and mentoring team members, helping them to develop their skills and providing them with the tools they need to succeed. Your ability to communicate effectively and motivate your team will be essential in creating a positive work atmosphere that reflects our commitment to customer service excellence. Additionally, you will analyze customer feedback and sales data to identify areas for improvement and implement strategies to enhance the overall customer experience. You will collaborate with other departments to ensure that our products and services meet the needs and expectations of our customers. Your insights will help shape our customer engagement strategies and contribute to the overall success of the store.

Responsibilities

• Lead and manage the customer experience team to ensure high levels of customer satisfaction.
• Oversee daily store operations, ensuring a welcoming and organized environment.
• Train and mentor team members to enhance their skills and performance.
• Analyze customer feedback and sales data to identify areas for improvement.
• Implement strategies to enhance the overall customer experience.
• Collaborate with other departments to align product offerings with customer needs.
• Foster a culture of innovation and teamwork within the store.

Requirements

• Proven experience in a customer service or retail management role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze data and make informed decisions.
• Passion for customer service and a commitment to excellence.

Nice-to-haves

• Experience in a creative or craft-related retail environment.
• Knowledge of inventory management systems.
• Familiarity with customer relationship management (CRM) tools.

Benefits

• Flexible scheduling to accommodate work-life balance.
• Employee discounts on products and services.
• Opportunities for professional development and training.