Part Time Customer Experience Manager

Michaels - Layton, UT

Part-time - Entry Level

Layton, UT

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Part Time Customer Experience Manager, you will play a pivotal role in ensuring that our customers have an exceptional experience at our Layton location. Your primary focus will be on leading a team that is dedicated to providing outstanding service and support to our customers. You will be responsible for creating a welcoming environment that encourages creativity and innovation, aligning with our mission to support makers and creators in their endeavors. This position requires a strong emphasis on teamwork, as you will collaborate with various departments to enhance the overall customer experience. In this role, you will oversee daily operations, ensuring that all customer interactions are handled with care and professionalism. You will be tasked with training and mentoring team members, fostering a culture of excellence and accountability. Your leadership will be crucial in driving sales and achieving store goals, while also maintaining a high standard of visual merchandising and store presentation. You will also be responsible for managing customer feedback and implementing strategies to improve service delivery. Additionally, you will be expected to analyze customer data and trends to identify areas for improvement and develop action plans accordingly. Your ability to communicate effectively with both customers and team members will be essential in creating a positive shopping experience. This position offers the opportunity to make a significant impact on the store's success and contribute to a vibrant community of makers.

Responsibilities

• Lead and manage the customer experience team to ensure exceptional service delivery.
• Train, mentor, and develop team members to enhance their skills and performance.
• Oversee daily store operations, ensuring a welcoming and innovative environment for customers.
• Analyze customer feedback and data to identify trends and areas for improvement.
• Collaborate with other departments to enhance the overall customer experience.
• Drive sales and achieve store goals through effective leadership and team engagement.
• Maintain high standards of visual merchandising and store presentation.

Requirements

• Proven experience in a customer service or retail management role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze data and make informed decisions based on customer feedback.
• Passion for creativity and supporting makers and creators.

Nice-to-haves

• Experience in a part-time management role.
• Familiarity with retail operations and visual merchandising.

Benefits

• Flexible scheduling to accommodate personal commitments.
• Employee discounts on products and services.