Michaels - Bloomington, MN
posted 3 months ago
As a Part Time Customer Experience Manager, you will play a pivotal role in ensuring that our customers have an exceptional experience at our Bloomington location. Your primary focus will be on leading a team that is dedicated to providing outstanding service and support to our customers. You will be responsible for creating a welcoming environment that encourages creativity and innovation, aligning with our mission to support makers and their projects. This position requires a hands-on approach, where you will engage with customers directly, understand their needs, and ensure that your team is equipped to meet those needs effectively. In this role, you will also be tasked with developing and implementing strategies to enhance customer satisfaction and loyalty. You will analyze customer feedback and sales data to identify areas for improvement and work collaboratively with your team to implement changes that drive positive results. Your leadership will be crucial in fostering a culture of teamwork and accountability, where every team member feels empowered to contribute to the overall success of the store. Additionally, you will oversee daily operations, including inventory management, merchandising, and staff scheduling. You will ensure that the store is well-stocked and visually appealing, creating an inviting atmosphere for customers. As a part-time manager, you will also be responsible for training and mentoring new team members, helping them to develop their skills and grow within the company. Your ability to inspire and motivate your team will be key to achieving our customer experience goals.