Part Time - Customer Experience Manager

$41,600 - $41,600/Yr

Michaels - Union City, CA

Part-time - Entry Level

Union City, CA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Part-Time Customer Experience Manager at Michaels, you will play a crucial role in delivering a customer-centric shopping experience. Your primary responsibility will be to manage and oversee effective front-end operations, ensuring that customer expectations are met and exceeded. This includes handling Michaels Credit Cards, extending protection plans, facilitating new loyalty sign-ups, and striving for positive customer surveys. You will be expected to maintain store recovery standards to uphold the brand's promises and deliver friendly customer service consistently. In this role, you will work predominantly during evenings and weekends, facilitating a closing routine alongside a full-time manager and a front-end associate. Your routine will encompass full store recovery, nightly deep cleaning of the front end and restrooms, delivering front-end metrics in key categories, and coaching team members using company reports. You will also be responsible for implementing store improvements during less busy hours, ensuring that the store remains a welcoming and efficient environment for customers. Michaels is committed to fostering a culture of innovation and teamwork, and as a part of this team, you will contribute to exciting missions that support creativity and craftsmanship. The company values diversity and inclusion, ensuring that all team members and makers can create, innovate, and grow together. You will also assist the Store Manager in leading adherence to Standard Operating Procedures (SOPs) and company programs, ensuring compliance with applicable laws and requirements, and holding the team accountable for store conditions and results.

Responsibilities

• Deliver a customer-centric shopping experience by managing front-end operations.
• Maintain store recovery standards to deliver brand promises.
• Deliver friendly customer service and assist customers in locating products.
• Facilitate a closing routine with another manager and a front-end associate.
• Conduct nightly deep cleaning of front end and restrooms.
• Deliver front-end metrics in key categories and coach team members using company reports.
• Plan and lead the execution of in-store events and classes in accordance with company programs.
• Manage and execute shrink and safety programs.
• Train, observe, and coach customer experience team members to achieve results.
• Serve as Manager on Duty (MOD) and interact positively with customers and team members.
• Participate in the truck unload and stocking processes to ensure standards are followed.
• Cross-train in Custom Framing selling and production.

Requirements

• Retail management experience preferred.
• Experience as a Retail Key Holder for at least 1 year (preferred).
• Experience in Store Closing/Money Handling for at least 1 year (required).
• Customer Service Resolution experience for at least 1 year (preferred).
• Ability to remain standing for long periods of time.
• Ability to move throughout the store, including bending, lifting, carrying, reaching, and stretching.

Nice-to-haves

• Experience in retail that promotes a company credit card.
• Shift availability for day shift (preferred) and night shift (required).

Benefits

• Employee discount
• Flexible schedule