Michaels - Union City, CA
posted 3 months ago
As a Part-Time Customer Experience Manager at Michaels, you will play a crucial role in delivering a customer-centric shopping experience. Your primary responsibility will be to manage and oversee effective front-end operations, ensuring that customer expectations are met and exceeded. This includes handling Michaels Credit Cards, extending protection plans, facilitating new loyalty sign-ups, and striving for positive customer surveys. You will be expected to maintain store recovery standards to uphold the brand's promises and deliver friendly customer service consistently. In this role, you will work predominantly during evenings and weekends, facilitating a closing routine alongside a full-time manager and a front-end associate. Your routine will encompass full store recovery, nightly deep cleaning of the front end and restrooms, delivering front-end metrics in key categories, and coaching team members using company reports. You will also be responsible for implementing store improvements during less busy hours, ensuring that the store remains a welcoming and efficient environment for customers. Michaels is committed to fostering a culture of innovation and teamwork, and as a part of this team, you will contribute to exciting missions that support creativity and craftsmanship. The company values diversity and inclusion, ensuring that all team members and makers can create, innovate, and grow together. You will also assist the Store Manager in leading adherence to Standard Operating Procedures (SOPs) and company programs, ensuring compliance with applicable laws and requirements, and holding the team accountable for store conditions and results.