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Part-time Customer Experience Manager
Michaels - Aurora, CO
posted about 2 months ago
About the position
The Part-time Customer Experience Manager at Michaels is responsible for delivering a customer-centric shopping experience by managing front-end operations and leading omnichannel processes. This role involves ensuring compliance with company policies, training team members, and maintaining store recovery standards to uphold the brand's promises. The manager will also assist in executing in-store events and managing shrink and safety programs while providing excellent customer service.
Responsibilities
- Deliver a customer-centric shopping experience by managing front-end operations.
- Lead the omnichannel processes and maintain store recovery standards.
- Assist the Store Manager in ensuring compliance with Standard Operating Procedures (SOPs) and company programs.
- Ensure all front-end policies and procedures are followed and achieve KPIs.
- Plan and lead the execution of class and in-store events.
- Manage and execute shrink and safety programs.
- Assist with cash reconciliation and bank deposits.
- Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities.
- Assist with the onboarding of new team members and train the customer experience team.
- Serve as Manager on Duty (MOD) and interact positively with customers and team members.
- Participate in truck unloading and stocking processes to ensure standards are met.
- Cross-train in Custom Framing selling and production.
Requirements
- Retail management experience preferred.
- Ability to remain standing for long periods of time.
- Ability to move throughout the store and perform regular bending, lifting, carrying, reaching, and stretching.
Nice-to-haves
- Experience in retail management.
- Knowledge of custom framing processes.
Benefits
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
