Part-Time Customer Service Associate II - East independence

$36,504 - $36,504/Yr

Mid-Continent Public Library - Independence, MO

Part-time - Entry Level

Independence, MO

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About the position

The Customer Service Associate II at Mid-Continent Public Library serves as a vital first point of contact for customers, providing exceptional service both in-person and over the phone. This role involves assisting customers with library resources, managing library accounts, and supporting various library functions, including book clubs and material processing. The position requires a friendly demeanor and a commitment to maintaining a welcoming environment for all library patrons.

Responsibilities

• Provides customer service in person and over the phone.
• Acts as a guide for customers in the use of the library and its resources.
• Demonstrates use of technology and digital services to customers.
• Recommends materials to customers based on interests, needs, and availability.
• Assists customers with library card accounts, including receiving and recording payments.
• Uses creative techniques in displays to attract browsers who do not approach staff.
• Delivers materials outdoors to customers who request curbside delivery.
• Contributes to the maintenance of the library collection.
• Processes library materials for customer access.
• Shelves library materials correctly and efficiently.
• Straightens and shifts library materials to ensure adequate space and a neat appearance.
• Ensures the library and its grounds are clean and orderly.
• Performs basic custodial duties as needed, including shoveling snow.
• Manages behind-the-scenes processes as assigned, including reports and inventory coordination.

Requirements

• High School Diploma/HiSet/GED Completion required.
• Customer service experience preferred.
• Ability to use effective verbal, written, and discreet communication with management, co-workers, and the public.
• Ability to work effectively in a team environment.
• Knowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position.
• Proficiency in providing friendly and solution-oriented customer service.

Nice-to-haves

• Fundamental understanding of how DEI principles impact the workplace and library services.