Part-Time Customer Service & Certification Processing Coordinator

$45,261 - $53,165/Yr

Commission On Rehabilitation Counselor Certification (Crcc) - Schaumburg, IL

Part-time - Entry Level

Onsite - Schaumburg, IL

Social Assistance

About the position

The Customer Service & Certification Processing Coordinator at the Commission on Rehabilitation Counselor Certification (CRCC) is responsible for managing customer interactions and processing certification applications. This part-time role requires excellent customer service skills, attention to detail, and the ability to handle high call volumes while maintaining accurate records and supporting the certification team.

Responsibilities

• Respond to verbal and written inquiries regarding application, certification renewal, and continuing education processes.
• Route telephone calls to appropriate individuals and manage the CRCC general email inbox.
• Review and approve exam certification applications and communicate information to applicants.
• Coordinate requests for examination accommodations under the ADA.
• Enter data in program software and maintain databases related to candidates and certificants.
• Generate reports from the database to record application statistics.
• Prepare files and documentation for review by staff or committees.
• Attend committee meetings and perform other duties as assigned.

Requirements

• Bachelor's degree or equivalent experience preferred.
• 3-5 years of work experience in a similar customer service role.
• High degree of computer literacy and excellent data entry skills.
• Strong working knowledge of Microsoft Office Suite (Word, Excel, Adobe).
• Excellent written and verbal communication skills.
• Strong interpersonal skills and ability to work effectively in a team.

Nice-to-haves

• Experience with association management.
• Experience with association database (Netforum) is a plus.

Benefits

• This position is part-time, 24 hours per week, with no employee benefits offered.