Part Time Customer Service Manager

Michaels - Grand Junction, CO

Part-time - Entry Level

Grand Junction, CO

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Part Time Customer Service Manager, you will be responsible for delivering a customer-centric shopping experience by effectively managing front-end operations and expectations. Your role will involve leading omnichannel processes and maintaining store recovery standards to uphold our Brand Promises. You will be expected to deliver friendly customer service while assisting the Store Manager in ensuring adherence to Standard Operating Procedures (SOPs) and Company programs, ensuring compliance with applicable laws and requirements. You will also be responsible for executing Company policies and standards, holding your team accountable for store conditions and results. In this position, you will ensure that all front-end policies and procedures are followed, achieving your Key Performance Indicators (KPIs) and managing your team to achieve their respective KPIs. You will plan and lead the execution of classes and in-store events in accordance with Company programs, manage shrink and safety programs, and assist with cash reconciliation and bank deposits. Additionally, you will assist with inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed, and help onboard new Team Members. Your responsibilities will also include training, observing, and coaching the customer experience team (both sales floor and cashier) to achieve results, participating in the performance management process, and supporting the Talent Development of your team. You will serve as the Manager on Duty (MOD) and interact with others in an accepting and respectful manner, promoting commitment to the organization's vision and values. You will acknowledge customers, help locate products, and provide solutions, while also participating in truck unloading and stocking processes to ensure standards are followed and completed within budget. In select stores without a Framing Manager, you will lead the delivery of high-quality custom framing solutions to customers on time, planning and managing the completion of the framing workload in partnership with the Store Manager. Other duties may be assigned as necessary.

Responsibilities

• Deliver a customer-centric shopping experience by managing front-end operations and expectations.
• Lead the omnichannel processes and maintain store recovery standards.
• Assist Store Manager in managing adherence to Standard Operating Procedures (SOPs) and Company programs.
• Ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Achieve KPIs and manage your team to achieve their role KPIs.
• Plan and lead the execution of class and in-store events in accordance with Company programs.
• Manage and execute shrink and safety programs.
• Assist with cash reconciliation and bank deposits.
• Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
• Assist with the onboarding of new Team Members.
• Train, observe, and coach the customer experience team to achieve results.
• Serve as Manager on Duty (MOD).
• Interact with others in a respectful manner and promote commitment to the organization's vision and values.
• Acknowledge customers, help locate products, and provide solutions.
• Participate in truck unloading and stocking processes to ensure standards are followed.
• Cross train in Custom Framing selling and production.
• Lead the delivery of high-quality custom framing solutions in select stores without a Framing Manager.

Requirements

• Retail management experience preferred.
• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Nice-to-haves

• Experience in customer service roles.
• Knowledge of retail operations and inventory management.

Benefits

• Flexible scheduling options for part-time employees.
• Employee discounts on store products.