Part-Time Customer Service Rental Agent

$41,600 - $41,600/Yr

U-Haul - Salinas, CA

Part-time - Entry Level

Onsite - Salinas, CA

Rental and Leasing Services

About the position

The Customer Service Rental Agent at U-Haul is responsible for providing exceptional service to customers, assisting them with their moving needs, and ensuring a positive rental experience. This part-time role involves interacting with customers, educating them about products and services, and managing rental transactions. The position requires a friendly demeanor, attention to detail, and a commitment to teamwork and continuous learning.

Responsibilities

• Interface with U-Haul customers to identify their needs and recommend appropriate moving supplies or storage solutions.
• Assist customers inside the U-Haul Dealership by educating them on products and services, answering questions, and preparing rental invoices.
• Ensure vehicle fluid levels are properly filled and perform clean-up of trucks, trailers, and other rental items.
• Accept equipment returned from rental and manage rentals and inventory using smartphone-based U-Scan technology.
• Move and hook up U-Haul trucks and trailers, and operate tractors as needed.
• Wash, clean, and inspect equipment on the lot, including checking fluid levels.
• Interact with guests in a friendly, fast, courteous, and efficient manner.
• Complete training and maintain knowledge through online and hands-on educational opportunities.

Requirements

• Valid driver's license and ability to maintain a good driving record.
• High School Diploma or equivalent.
• 1-2 years of customer service experience.
• Reservation experience is a plus.
• Must be willing to work most weekends.

Nice-to-haves

• Bilingual skills are preferred.

Benefits

• Flexible schedule
• On-the-job training
• Commission pay