Part Time Customer Service Representative

U-Haul - Platteville, WI

Part-time - Entry Level

Platteville, WI

Rental and Leasing Services

About the position

The Customer Service Representative at U-Haul plays a crucial role in delivering exceptional service to customers by assisting them with U-Haul products and services. This position involves working as part of a supportive team, utilizing technology for equipment management, and ensuring customer satisfaction through various tasks including equipment inspection and maintenance. The role offers on-the-job education and opportunities for advancement, with a focus on career stability.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Participate in ongoing continuous U-Haul education through U-Haul University.

Requirements

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.
• Basic Customer Service/Computer knowledge.
• Basic mechanical skills, willing to learn.
• Flexibility to perform both inside and outside duties (including sanitizing trucks).

Benefits

• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Dental & Vision Plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey's SmartDollar Program