Part Time Customer Service Specialist (Multifamily) - Arrive North Shore

$33,280 - $37,440/Yr

Trinity Property Consultants - Highwood, IL

Part-time - Entry Level

Highwood, IL

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Part Time Customer Service Specialist at Trinity Property Consultants plays a crucial role in maintaining the daily operations of the front desk, assisting guests and residents with inquiries and leasing procedures. This position emphasizes delivering exceptional customer service while supporting the leasing team and managing resident requests. The role is part-time, requiring availability on Thursdays and Saturdays, and is integral to fostering a vibrant community atmosphere.

Responsibilities

• Maintain daily operations of front desk assisting guests and residents with general questions and leasing procedures
• Assist with resident needs/requests
• Accept package delivery and package notification in accordance with communities' policies
• Greet guests upon arrival and direct them to the proper location or person
• Provide clerical and phone support/message relay
• Check out and key log tracking of property keys to team members and vendors
• Provide superior customer service
• Assist leasing team as needed to show, lease, and move in prospective community members
• Process maintenance work orders as requested by residents
• Adhere to Trinity's operating procedures and policies
• Demonstrate ability to resolve customer/resident complaints and direct pertinent issues and matters to the proper department or manager
• Perform additional tasks or duties assigned by community leadership

Requirements

• High school education or equivalent is required
• Ability to fluently read and write English
• Intermediate computer and internet knowledge
• Intermediate knowledge of MS Word, Excel and Outlook
• One-year customer service or sales experience preferred
• Ability to handle a high-volume workload efficiently and calmly
• Exhibit effective communication skills
• Administrative and organizational skills
• Customer service orientation with a 'can-do' attitude and a solutions-focused goal in conflict resolution
• Time management skills and ability to prioritize wisely

Benefits

• Ongoing professional development and career growth through continuing education programs