Part-Time Customer Support Coordinator

$37,440 - $45,760/Yr

Heating Green - Bellingham, WA

Part-time - Entry Level

Hybrid - Bellingham, WA

Specialty Trade Contractors

About the position

The Part-Time Customer Support Coordinator at Heating Green is responsible for providing exceptional customer service and administrative support within a small, cohesive team. This role involves answering customer inquiries, processing orders, and assisting with technical product issues, all while maintaining a focus on customer satisfaction and operational efficiency.

Responsibilities

• Answer customer inquiries about orders and products via phone and email.
• Place orders with vendors and process returns and warranty items.
• Ship in-house orders and coordinate with vendors to solve technical product issues.
• Provide administrative assistance within the office, including ordering supplies and maintaining office organization.
• Communicate with customers and provide information requested, including product and installation questions.
• Follow up with customers and vendors regarding outstanding issues.
• Occasionally process accounts payable and accounts receivable.
• Confirm purchase orders to sales orders to invoices.
• Greet customers who visit the showroom.

Requirements

• Show proof of previous work experience/results and how this benefitted previous employers.
• Trustworthy with a high level of integrity.
• High emotional intelligence with no fear of conflict resolution.
• Strong level of commitment to goals and accountability to others.
• Valid Washington state driver's license.
• Able to lift and carry 50 lbs.
• Able to sit/stand/walk for extended periods (up to eight hours) and walk up and down stairs.
• Able to talk on the phone or in person as long as needed.
• Good working knowledge of standard office equipment hardware and software.
• Able to accurately keep records in the form of data logging for order tracking and customer information.

Nice-to-haves

• Possess a high school diploma and college degree, though previous work experience will be considered.
• Experience in a similar role (customer care or office manager).
• Familiarity with QuickBooks accounting software.
• Experience with Google Workspace or MS Office.
• Understanding of HVAC systems or basic electricity.
• Ability to read and interpret construction plans.
• Experience following an EOS platform.

Benefits

• Competitive wage commensurate with experience.
• Paid holidays and vacation time.
• Health insurance reimbursement.
• A small, positive, collaborative work environment.
• A career in a growing industry with a company ranked at the top.
• Long-term position to grow with the company.