Lowe's Companies - Latrobe, PA
posted 4 days ago
About the position
As a Delivery Coordinator at Lowe's, you will play a vital role in ensuring quality customer service while maintaining a clean, safe, and well-stocked store. Your primary responsibilities will include coordinating and supporting deliveries from start to finish, serving as the expert for answering questions and solving problems related to deliveries. You will track and ensure that merchandise is accurately accounted for, handled, and delivered, while also gathering detailed information from customers and conducting safety reviews. This position requires you to be the gatekeeper and final reviewer of every delivery, ensuring that drivers have the necessary information for safe deliveries and that customer needs are met. While some time will be spent physically assisting with deliveries, you will also spend time within the system tracking and looking up item availability for deliveries. Success in this role requires maintaining strong relationships with customers, colleagues, and vendors, as well as having a solid understanding of safety protocols and proper delivery procedures.
Responsibilities
- Coordinating and supporting deliveries from beginning to end.
- Answering questions and solving problems related to deliveries.
- Tracking and ensuring merchandise is accurately accounted for, handled, and delivered.
- Gathering detailed information from customers and conducting safety reviews.
- Maintaining strong customer, colleague, and vendor relationships.
- Ensuring drivers have the necessary information for safe deliveries.
Requirements
- 6 months of delivery experience in a warehouse or retail environment or 6 months of retail customer service experience.
- Ability to read, write, and perform basic arithmetic (addition, subtraction).
Nice-to-haves
- 1 year of experience working in a retail store or customer service position.
- 3 months of experience operating forklift/power equipment such as lifts, order pickers, and similar equipment.
- 2 years of experience following up on outstanding or incomplete customer orders, sales, deliveries, or installs.
