Part-Time Dental Front Office/Business Assistant

$37,440 - $45,760/Yr

Stratland Dental - Glendale, AZ

Part-time - Entry Level

Glendale, AZ

About the position

The Part-Time Dental Front Office/Business Assistant at Stratland Dental is responsible for managing front desk operations, ensuring a smooth reception area, and providing excellent customer service to patients. This role involves scheduling appointments, verifying dental insurance, and maintaining patient records while adhering to HIPAA regulations.

Responsibilities

• Manage the Phones and front desk operations and ensure smooth functioning of the reception area
• Greet and assist patients, visitors, and staff in a friendly and professional manner
• Schedule appointments and maintain the appointment calendar
• Make outbound calls to schedule patients for treatment
• Collect Payments
• Utilize Cloud based Practice Management System
• Coordinate with clinical staff to ensure efficient patient flow
• Handle patient inquiries, provide information, and address concerns or complaints
• Discuss/Present Treatment Plans and Co-pays
• Verify Dental Insurance including contacting Insurance Payors for insurance breakdowns
• Data Entry including Insurance Breakdowns
• Follow up on Accounts Receivable
• Send Patient Statement for Past Due balances
• Maintain patient records and update necessary information in electronic health records (EHR) system
• Ensure compliance with HIPAA regulations and maintain patient confidentiality
• General Office duties of keeping the office neat and clean

Requirements

• Bilingual
• Insurance verification experience
• Customer service skills
• Dental receptionist experience
• Medical office experience
• Basic math skills
• Medical scheduling experience
• Knowledge of dental terminology
• Dental office experience
• Medical terminology knowledge
• Strong communication skills
• Entry level experience