Part-Time Event Operations Manager (NE)

$54,995 - $66,997/Yr

Marriott International - Boston, MA

Part-time - Mid Level

Boston, MA

Accommodation

About the position

The Part-Time Event Operations Manager at Marriott International is responsible for directing and motivating the event operations team while ensuring high-quality service delivery based on established requirements and standards. This role involves monitoring and controlling financial and administrative responsibilities, including asset protection, to ensure the success of events. The manager will provide clear and concise communication to all stakeholders involved in the event's success and will identify training opportunities to enhance team performance. In this position, the manager will oversee banquet operations, which includes projecting supply needs for the department, such as tables, chairs, and meeting sets. A strong understanding of laws related to events is essential, as is the ability to manage activities that maximize customer satisfaction. The manager will also maintain established sanitation levels, manage departmental inventories, and schedule Event Services staff to meet service standards while maximizing profits. Building lasting relationships with groups to retain business and foster growth is a key aspect of this role. The Event Operations Manager will lead banquet teams by setting goals, delegating tasks, and conducting monthly department meetings. A deep knowledge of food and wine pairings, as well as current event trends, is crucial. The manager will act as a liaison to the kitchen staff, lead shifts, and actively participate in the servicing of events. Exceptional customer service is a priority, and the manager will interact with guests to gather feedback, handle complaints, and empower employees to provide excellent service. Continuous improvement of service performance will be emphasized during departmental meetings, and guest satisfaction will be a focal point. Additionally, the manager will conduct human resources activities, ensuring that staff are trained in safety procedures and emergency protocols. Observing service behaviors, providing feedback, and participating in the development of corrective action plans are essential responsibilities. The manager will also review guest satisfaction results and participate in meetings to address service challenges, focusing on continuous improvement.

Responsibilities

• Direct and motivate the event operations team to provide high-quality service.
• Monitor and control financial and administrative responsibilities, including asset protection.
• Provide clear communication to all stakeholders involved in the event's success.
• Identify training opportunities and plan strategies to accomplish goals.
• Manage banquet operations, including projecting supply needs for the department.
• Understand and apply laws related to events to ensure compliance.
• Maximize customer satisfaction through effective management of banquet activities.
• Maintain established sanitation levels and manage departmental inventories.
• Schedule Event Services staff to meet service standards and maximize profits.
• Build lasting relationships with groups to retain business and foster growth.
• Set goals and delegate tasks to improve departmental performance.
• Conduct monthly department meetings with the banquet team.
• Apply knowledge of food and wine pairings and current event trends.
• Act as a liaison to the kitchen staff and lead shifts during events.
• Interact with guests to obtain feedback on product quality and service levels.
• Handle guest problems and complaints effectively.
• Empower employees to provide excellent customer service and verify understanding of expectations.
• Review guest satisfaction results and implement corrective actions as needed.

Requirements

• High school diploma or GED.
• 2 years of experience in event management, food and beverage, or a related professional area.
• Knowledge of wine and food pairings.
• Strong communication and leadership skills.

Nice-to-haves

• Experience in managing banquet operations.
• Familiarity with current event trends and customer service best practices.

Benefits

• Commuter assistance
• Employee stock purchase plan
• Paid time off
• Employee discount programs