Part-Time Fiscal Support Specialist

$29,120 - $29,120/Yr

Northwest Arkansas Community College - Springdale, AR

Part-time - Entry Level

Springdale, AR

Educational Services

About the position

The Fiscal Support Specialist at NorthWest Arkansas Community College (NWACC) plays a crucial role in providing exceptional customer service to students, staff, parents, and community members through the Treasury Services office. This part-time position involves addressing a wide range of student service issues, including student accounts, financial aid, and veterans' benefits, while collaborating with various departments to ensure consistent service delivery across campus.

Responsibilities

• Provides information on student services to students, staff, parents, and community members through various communication methods.
• Conducts assessments of student needs and engages in financial planning discussions with students.
• Acts as the primary point of contact for receipting, recording, refunding, and balancing tuition payments and college revenues.
• Balances daily cashiering sessions and prepares deposits, assisting back-up cashiers as needed.
• Researches and resolves student inquiries and disputes, handling difficult customer situations with tact and diplomacy.
• Handles college-wide processes related to emergency loan tracking, returned check processing, and account balance write-offs.
• Prepares routine accounting reports such as aging reports and collections analysis.
• Contacts students regarding past due accounts and maintains documentation for collection agencies.
• Performs complex cashiering and refunding functions according to college policies and regulations.
• Works with the AR Accountant to resolve credit card disputes and prepares check requests for scholarship returns.
• Scans and indexes student and department transactions and documents.
• Researches and resolves discrepancies related to core responsibilities.
• Maintains cashier procedures and ensures relevant information is accessible to the public.
• Regularly updates knowledge and skills through training sessions and staff meetings.

Requirements

• Strong problem-solving and critical thinking skills.
• Ability to work in a team-oriented environment under high demand.
• Discretion in handling confidential information and data.
• Knowledge of college, local, state, and federal regulations regarding billing, payment, and confidentiality.
• Ability to manage multiple projects simultaneously.

Nice-to-haves

• Specific knowledge of student services regulations and policies.

Benefits

• Competitive hourly rate of $14.00 per hour.