National Tire & Battery - Shawnee, KS
posted about 2 months ago
Big O General Service Technicians perform service and installation activities associated with store products and services in an accurate and timely manner. This role is essential in ensuring that customers receive high-quality service and that all tasks are completed efficiently. Technicians are responsible for a variety of duties, including oil changes, tire installations, and customer service interactions. The position requires a commitment to safety and adherence to company policies, as well as the ability to work in various weather conditions. Technicians must also be able to operate both automatic and manual transmission vehicles safely, ensuring that all customer vehicles are handled with care. In addition to technical skills, the role emphasizes the importance of customer service. Technicians are expected to greet customers courteously, explain the benefits of services and products, and promote sales through effective communication. This position also involves maintaining the cleanliness and organization of the work environment, including tools and equipment, to comply with Big O Tires standards. Technicians will also be required to complete necessary training and keep supervisors informed of any maintenance issues that arise. Overall, this position is vital to the success of the store, as it directly impacts customer satisfaction and the overall efficiency of service operations. Employees are expected to adhere to company policies and procedures while being flexible to perform other duties as assigned.