Part-Time General Service Technician

$31,220 - $38,160/Yr

National Tire & Battery - Shawnee, KS

Part-time - Entry Level

Shawnee, KS

Motor Vehicle and Parts Dealers

About the position

Big O General Service Technicians perform service and installation activities associated with store products and services in an accurate and timely manner. This role is essential in ensuring that customers receive high-quality service and that all tasks are completed efficiently. Technicians are responsible for a variety of duties, including oil changes, tire installations, and customer service interactions. The position requires a commitment to safety and adherence to company policies, as well as the ability to work in various weather conditions. Technicians must also be able to operate both automatic and manual transmission vehicles safely, ensuring that all customer vehicles are handled with care. In addition to technical skills, the role emphasizes the importance of customer service. Technicians are expected to greet customers courteously, explain the benefits of services and products, and promote sales through effective communication. This position also involves maintaining the cleanliness and organization of the work environment, including tools and equipment, to comply with Big O Tires standards. Technicians will also be required to complete necessary training and keep supervisors informed of any maintenance issues that arise. Overall, this position is vital to the success of the store, as it directly impacts customer satisfaction and the overall efficiency of service operations. Employees are expected to adhere to company policies and procedures while being flexible to perform other duties as assigned.

Responsibilities

• Drain oil and change oil filter; lubricate vehicles; install, rotate and balance tires and properly torque wheels; check and fill various fluids; check and replace various filters and lights.
• Unload tires and other merchandise and supplies from transport trucks and warehouse deliveries.
• Inspect disposed tires for adjustment and properly store or dispose of tires.
• Clean facilities, tools, and equipment and stock shelves.
• Consistently and courteously greet and thank each customer and provide fast and friendly customer service.
• Promote sales through explaining benefits of service and products to customers.
• Perform all necessary sales duties per company policy and procedure; including, but not limited to proper pricing, knowledge and implementation of promotions and sales, suggestive selling, proper vendor check-in, stocking merchandise.
• Maintain internal and external store appearance to comply with Big O Tires standards.
• Safely operate customer vehicles with automatic and manual transmissions, moving vehicles as needed to, and away from, service areas.
• Timely complete daily Today's Class Technician and other required training.
• Follow posted work schedule and adhere to proper clocking procedures to accurately reflect hours worked.
• Keep supervisor informed of any maintenance problems and/or any issues that need attention.
• Assist in the proper training of new employees as needed.

Requirements

• 17 years of age (with parental consent) or older.
• Ability to learn new concepts and use technical materials.
• Ability to consistently operate a computer and other office productivity machinery.
• Ability to safely operate automatic and manual transmission vehicles.
• Ability to exchange accurate information with customers.
• Ability and willingness to work with hazardous materials.
• Ability to consistently work in outdoor weather conditions.
• Ability and willingness to comply with Personal Protection Equipment (PPE) regulations.
• Vision, hearing, speech, and the ability to detect odors.
• Ability to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing up to 75 pounds.
• Availability to work holidays, weekends, and after regular business hours as needed.
• Ability to speak, read, write, and understand the English language to communicate accurately and effectively with customers, coworkers, and supervisors.
• Ability to meet company requirements including successful pre-employment screenings.
• Legal authorization to work in the United States of America.
• Ability to obtain Current Motor Vehicle Inspection within 6 months of eligibility (for Missouri based stores).

Nice-to-haves

• High school diploma or GED equivalent.
• Strong verbal communication skills.
• Valid driver's license.
• Ability to work both independently and in a team environment.
• Ability to work at a fast pace.
• Sales abilities.

Benefits

• Health insurance
• On-the-job training
• Paid holidays
• Paid time off
• Profit sharing