Part-Time Guest Service Representative (Training Provided)

$35,360 - $37,440/Yr

Iqon Hospitality - Mountlake Terrace, WA

Part-time

Mountlake Terrace, WA

Accommodation

About the position

The Guest Service Representative at Studio 6 is responsible for providing exceptional customer service to hotel guests. This role involves managing reservations, checking guests in and out, and addressing any requests or concerns during their stay. The ideal candidate will thrive in a fast-paced environment and possess strong communication skills.

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Requirements

• Previous experience as a guest service representative or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Flexibility to work evenings, weekends, and holidays as needed

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance