Lowe's - Williamsburg, VA
posted about 2 months ago
As a Part Time Head Cashier at Lowe's, you will play a crucial role in providing exceptional customer service while managing the checkout process. Your primary responsibility will be to assist customers at the self-checkout registers, ensuring they have a smooth and efficient shopping experience. You will proactively engage with customers, offering assistance and recommendations for products and services. This position requires you to be mobile, as you will be moving throughout the checkout area, standing, walking, reaching, bending, and lifting products to facilitate transactions. You will also be responsible for thanking customers for their business and inviting them back to shop at Lowe's. In addition to customer service, you will be expected to uphold Lowe's customer service policies and procedures. This includes seeking out customers to understand their needs, assisting them in locating and selecting merchandise, and providing knowledgeable responses to their inquiries. You will also coach and develop other associates in their roles, ensuring that the front-end team operates smoothly. Your duties will include processing sales transactions, returns, and refunds using a cash register, as well as providing supervision and support to the Customer Service Associate (CSA) Front End Team. You will also be responsible for maintaining the in-stock area by preparing the register area at the beginning and end of your shift, inspecting returned merchandise, and managing online orders. Ensuring a clean and safe store environment is paramount, and you will monitor cash levels, assist with security measures, and adhere to safety requirements. This role may also involve operating various store equipment as needed, depending on your specific role and department. Overall, you will be held accountable for other duties as assigned, contributing to the overall success of the store and enhancing the customer experience.