Part Time - Head Cashier - Flexible

Lowe's - London, KY

Part-time - Entry Level

London, KY

Building Material and Garden Equipment and Supplies Dealers

About the position

As a Part Time Head Cashier at Lowe's, you will play a crucial role in providing exceptional customer service while managing the checkout process. Your primary responsibility will be to assist customers at the self-checkout registers, ensuring they have a smooth and efficient shopping experience. You will proactively engage with customers, offering assistance and recommendations for products and services. This position requires you to be mobile, as you will be moving throughout the checkout area, standing, walking, reaching, bending, and lifting products to facilitate transactions. You will also be responsible for thanking customers for their business and inviting them back to shop at Lowe's. In addition to customer service, you will be expected to execute Lowe's customer service policies and procedures consistently. This includes seeking out customers to understand their needs, assisting them in locating and selecting merchandise, and providing knowledgeable responses to their inquiries. You will also coach and develop other associates, providing feedback and training on various departmental duties and sales opportunities. Your role will involve using a cash register to process sales transactions, returns, and refunds, ensuring compliance with company guidelines. You will also be responsible for maintaining the register area, preparing it at the beginning and end of your shift, and ensuring that all equipment is functional. This includes stocking register supplies and inspecting returned merchandise for damages. You will monitor merchandise entering and leaving the store, assisting customers who trigger alarms, and detecting signs of theft or security risks. Maintaining a clean and safe store environment is essential, and you will be expected to adhere to all safety requirements relevant to your duties. Overall, this position requires a blend of customer service skills, attention to detail, and the ability to work in a fast-paced retail environment.

Responsibilities

• Monitor and assist customers at multiple self-checkout registers simultaneously.
• Proactively greet and engage with customers to recommend products and services.
• Provide SMART customer service by executing Lowe's customer service policies and procedures.
• Assist customers in locating, demonstrating, selecting, carrying, and loading merchandise.
• Use a cash register to process sales transactions, returns, and refunds according to company guidelines.
• Coach, develop, and provide feedback to associates in various departmental duties.
• Prepare the register area by confirming functionality of registers and stocking supplies.
• Inspect returned merchandise for damages and process customer orders accurately.
• Monitor merchandise entering and leaving the store and assist customers who trigger alarms.
• Maintain cleanliness and organization of the store and working areas.

Requirements

• Less than 1 year of experience using a computer for information management.
• Less than 1 year of experience using common retail technology, such as smartphones and tablets.
• 1 to 2 years of retail experience as a cashier.
• Ability to lift items weighing up to 15 pounds with or without reasonable accommodation.

Nice-to-haves

• High school diploma or equivalent.
• 1 to 2 years of experience identifying and selling products based on customer needs.
• 1 to 2 years of experience as a head cashier.
• 1 to 2 years of experience working in any department at a Lowe's retail store.
• 1 to 2 years of supervisory experience in any field.

Benefits

• Competitive pay based on experience and location.
• Comprehensive benefits package including health insurance, retirement plans, and employee discounts.