Lowe's - Madison, IN
posted about 2 months ago
The position involves working at Lowe's as a Customer Service Associate, primarily focusing on assisting customers at self-checkout registers and providing exceptional customer service throughout the store. The role requires the ability to monitor multiple self-checkout stations, proactively engage with customers, and recommend products and services. Associates are expected to greet customers, assist them with transactions, and ensure a smooth checkout experience by moving throughout the checkout area, which includes standing, walking, reaching, bending, and lifting products as necessary. The position also emphasizes the importance of thanking customers for their business and inviting them back to shop at Lowe's. In addition to self-checkout responsibilities, the role includes providing SMART customer service by understanding customer needs, assisting in locating and demonstrating products, and responding to inquiries knowledgeably. Associates will also be responsible for coaching and training other team members, processing sales transactions using a cash register, and ensuring compliance with company policies and procedures. The position requires maintaining a clean and safe store environment, monitoring for security risks, and adhering to safety standards. The role also involves various in-stock responsibilities, such as preparing the register area, inspecting returned merchandise, and managing customer orders. Associates will need to monitor cash levels in drawers, assist with security measures, and operate store equipment as needed. Overall, this position is crucial for ensuring a positive shopping experience for customers while maintaining store standards and safety protocols.