Lowe's - Madison, IN

posted about 2 months ago

Part-time - Entry Level
Madison, IN
Building Material and Garden Equipment and Supplies Dealers

About the position

The position involves working at Lowe's as a Customer Service Associate, primarily focusing on assisting customers at self-checkout registers and providing exceptional customer service throughout the store. The role requires the ability to monitor multiple self-checkout stations, proactively engage with customers, and recommend products and services. Associates are expected to greet customers, assist them with transactions, and ensure a smooth checkout experience by moving throughout the checkout area, which includes standing, walking, reaching, bending, and lifting products as necessary. The position also emphasizes the importance of thanking customers for their business and inviting them back to shop at Lowe's. In addition to self-checkout responsibilities, the role includes providing SMART customer service by understanding customer needs, assisting in locating and demonstrating products, and responding to inquiries knowledgeably. Associates will also be responsible for coaching and training other team members, processing sales transactions using a cash register, and ensuring compliance with company policies and procedures. The position requires maintaining a clean and safe store environment, monitoring for security risks, and adhering to safety standards. The role also involves various in-stock responsibilities, such as preparing the register area, inspecting returned merchandise, and managing customer orders. Associates will need to monitor cash levels in drawers, assist with security measures, and operate store equipment as needed. Overall, this position is crucial for ensuring a positive shopping experience for customers while maintaining store standards and safety protocols.

Responsibilities

  • Monitor and assist customers at multiple self-checkout registers simultaneously.
  • Proactively greet and engage with customers to recommend products and services.
  • Provide SMART customer service by understanding customer needs and assisting with merchandise.
  • Process sales transactions, returns, and refunds using a cash register according to company guidelines.
  • Coach, develop, and provide feedback to associates in various departmental duties.
  • Inspect returned merchandise for damages and manage customer orders.
  • Maintain cleanliness and organization of the store and working areas.
  • Monitor merchandise entering and leaving the store and assist customers with security alarms.
  • Conduct daily safety reviews and ensure compliance with safety requirements.

Requirements

  • Less than 1 year of experience using a computer for information management.
  • Less than 1 year of experience using common retail technology, such as smartphones and tablets.
  • 1 to 2 years of retail experience as a cashier.
  • Ability to lift items weighing up to 15 pounds with or without reasonable accommodation.

Nice-to-haves

  • High school diploma or equivalent.
  • 1 to 2 years of experience identifying and selling products based on customer needs.
  • 1 to 2 years of experience as a head cashier.
  • 1 to 2 years of experience working in any department at a Lowe's retail store.
  • 1 to 2 years of supervisory experience in any field.

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401k
  • Paid holidays
  • Employee discount programs
  • Tuition reimbursement
  • Flexible scheduling
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