Lowe's - Severn, MD
posted 2 months ago
The position involves assisting customers at self-checkout registers, providing exceptional customer service, and ensuring a clean and safe store environment. The individual will be responsible for monitoring multiple self-checkout registers, proactively engaging with customers, and recommending products and services. This role requires the ability to move throughout the checkout area, standing, walking, reaching, bending, lifting, and moving products to ensure accurate transaction completion. The employee will greet customers, assist them with their needs, and thank them for their business, inviting them back to shop at Lowe's. In terms of customer service, the employee will provide SMART customer service by executing Lowe's customer service policies and procedures. This includes seeking out customers to understand their needs, assisting them in locating and demonstrating products, and responding knowledgeably to inquiries. The employee will also coach and train associates in various departmental duties and sales opportunities, ensuring a high level of service is maintained. The role also includes responsibilities related to in-stock management, such as preparing the register area, inspecting returned merchandise, and processing customer orders. The employee will monitor cash levels in drawers, ensure compliance with safety standards, and maintain a clean and organized store environment. Additionally, the employee will be accountable for other duties as assigned, contributing to the overall efficiency and safety of the store operations.