Lowe's - Brevard, NC
posted 2 months ago
The position involves working as a Customer Service Associate at Lowe's, primarily focusing on assisting customers at the self-checkout area and providing exceptional customer service throughout the store. The role requires the ability to monitor multiple self-checkout registers, proactively engage with customers, and recommend products and services. Associates are expected to greet customers, assist them with transactions, and ensure a smooth checkout experience by moving throughout the checkout area, which includes standing, walking, reaching, bending, and lifting products as necessary. The position emphasizes the importance of thanking customers for their business and inviting them back to shop at Lowe's. In addition to self-checkout responsibilities, the role includes providing SMART customer service by adhering to Lowe's customer service policies and procedures. This involves seeking out customers to understand their needs, assisting them in locating and selecting merchandise, and responding knowledgeably to inquiries. Associates are also responsible for coaching and training other team members, processing sales transactions accurately, and maintaining the cleanliness and organization of the store. The position requires vigilance in monitoring for security risks and ensuring compliance with safety standards. Overall, this role is crucial in creating a positive shopping experience for customers while supporting the operational efficiency of the store. Associates will also be held accountable for other duties as assigned, contributing to the overall success of the team and the store.