Lowe's - Youngstown, OH
posted 2 months ago
As a Part Time Head Cashier at Lowe's, you will play a crucial role in providing exceptional customer service while managing the checkout process. Your primary responsibility will be to assist customers at the self-checkout registers, ensuring they have a smooth and efficient shopping experience. You will proactively engage with customers, offering assistance and recommendations for products and services. This position requires you to be mobile, as you will be moving throughout the checkout area, standing, walking, reaching, bending, and lifting products to facilitate transactions. You will also be responsible for thanking customers for their business and inviting them back to shop at Lowe's. In addition to customer service, you will be expected to uphold Lowe's customer service policies and procedures. This includes seeking out customers to understand their needs, assisting them in locating and selecting merchandise, and providing knowledgeable responses to their inquiries. You will also coach and develop other associates in their roles, ensuring that the front-end team operates smoothly. Your duties will include processing sales transactions, providing monetary change, and supervising the CSA Front End Team. You will also be responsible for maintaining the cleanliness and organization of the checkout area, monitoring for security risks, and ensuring compliance with safety standards. The role requires you to prepare the register area at the beginning and end of your shift, inspect returned merchandise, and assist with online orders. You will need to monitor cash levels in the drawers and ensure that all safety protocols are followed. This position is vital in maintaining a clean, safe, and secure environment for both customers and associates, and you will be held accountable for other duties as assigned.