Part Time - Head Cashier - Flexible

Lowe's - Youngstown, OH

Part-time - Entry Level

Youngstown, OH

Building Material and Garden Equipment and Supplies Dealers

About the position

As a Part Time Head Cashier at Lowe's, you will play a crucial role in providing exceptional customer service while managing the checkout process. Your primary responsibility will be to assist customers at the self-checkout registers, ensuring they have a smooth and efficient shopping experience. You will proactively engage with customers, offering assistance and recommendations for products and services. This position requires you to be mobile, as you will be moving throughout the checkout area, standing, walking, reaching, bending, and lifting products to facilitate transactions. You will also be responsible for thanking customers for their business and inviting them back to shop at Lowe's. In addition to customer service, you will be expected to uphold Lowe's customer service policies and procedures. This includes seeking out customers to understand their needs, assisting them in locating and selecting merchandise, and providing knowledgeable responses to their inquiries. You will also coach and develop other associates in their roles, ensuring that the front-end team operates smoothly. Your duties will include processing sales transactions, providing monetary change, and supervising the CSA Front End Team. You will also be responsible for maintaining the cleanliness and organization of the checkout area, monitoring for security risks, and ensuring compliance with safety standards. The role requires you to prepare the register area at the beginning and end of your shift, inspect returned merchandise, and assist with online orders. You will need to monitor cash levels in the drawers and ensure that all safety protocols are followed. This position is vital in maintaining a clean, safe, and secure environment for both customers and associates, and you will be held accountable for other duties as assigned.

Responsibilities

• Monitor and assist customers at multiple self-checkout registers simultaneously.
• Proactively greet and engage with customers to recommend products and services.
• Provide SMART customer service by executing Lowe's customer service policies and procedures.
• Assist customers in locating, demonstrating, selecting, carrying, and loading merchandise.
• Respond knowledgeably to customer and employee questions and guide them through projects when necessary.
• Coach, develop, and provide feedback to associates on departmental duties and sales opportunities.
• Process sales transactions, returns, and refunds using a cash register according to company guidelines.
• Supervise and support the CSA Front End Team, providing coaching and assistance as needed.
• Prepare the register area by confirming functionality of registers and stocking supplies at the beginning and end of shifts.
• Monitor merchandise entering and leaving the store and assist customers who trigger alarms.
• Detect signs of shoplifting and communicate them to management and/or Asset Protection.
• Maintain cleanliness and organization of the store and working areas according to housekeeping standards.
• Conduct daily safety reviews and ensure compliance with safety requirements.

Requirements

• Less than 1 year of experience using a computer for information management.
• Less than 1 year of experience using common retail technology, such as smartphones and tablets.
• 1 to 2 years of retail experience as a cashier.
• Ability to lift items weighing up to 15 pounds with or without reasonable accommodation.

Nice-to-haves

• High school diploma or equivalent.
• 1 to 2 years of experience identifying and selling products based on customer needs.
• 1 to 2 years of experience as a head cashier.
• 1 to 2 years of experience working in any department at a Lowe's retail store.
• 1 to 2 years of supervisory experience in any field.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k
• Paid holidays
• Employee discount programs
• Flexible scheduling
• Tuition reimbursement
• Professional development programs