Part Time - Head Cashier - Flexible

$33,280 - $34,632/Yr

Lowe's - Latham, NY

Part-time - Entry Level

Latham, NY

Building Material and Garden Equipment and Supplies Dealers

About the position

The position involves providing exceptional customer service at Lowe's, particularly in the self-checkout area. The individual will be responsible for monitoring multiple self-checkout registers, assisting customers with their transactions, and ensuring a smooth checkout experience. This includes proactively engaging with customers, recommending products, and addressing any questions or concerns they may have. The role requires a high level of interaction with customers, necessitating the ability to multitask effectively while maintaining a friendly and helpful demeanor. In addition to customer service duties, the position entails various responsibilities related to in-stock management and maintaining a clean and safe store environment. This includes preparing the register area, inspecting returned merchandise, and ensuring compliance with safety standards. The individual will also be responsible for operating store equipment and monitoring cash levels in the drawers to prevent discrepancies. The role may require lifting items up to 15 pounds and involves standing, walking, reaching, and bending throughout the shift. The ideal candidate will have a background in retail, particularly in cashier roles, and will be expected to coach and develop other associates in their duties. The position emphasizes the importance of teamwork and communication, as the individual will need to collaborate with other team members to ensure efficient operations and customer satisfaction.

Responsibilities

• Monitor and assist customers at multiple self-checkout registers simultaneously.
• Proactively greet and engage with customers to recommend products and services.
• Provide SMART customer service by executing Lowe's customer service policies and procedures.
• Assist customers in locating, demonstrating, selecting, carrying, and loading merchandise.
• Respond knowledgeably to customer and employee questions, guiding them through the store as needed.
• Coach and train associates in departmental duties and sales opportunities.
• Process sales transactions, returns, and refunds using a cash register according to company guidelines.
• Supervise and support the CSA Front End Team, providing coaching and feedback.
• Inspect returned merchandise for damages and ensure proper handling of customer orders.
• Maintain cleanliness and organization of the store and working areas, adhering to safety standards.

Requirements

• Less than 1 year of experience using a computer for information management.
• Less than 1 year of experience using common retail technology, such as smartphones and tablets.
• 1 to 2 years of retail experience as a cashier.
• Ability to lift items weighing up to 15 pounds with or without reasonable accommodation.

Nice-to-haves

• High school diploma or equivalent.
• 1 to 2 years of experience identifying and selling products based on customer needs.
• 1 to 2 years of experience as a head cashier.
• 1 to 2 years of experience working in any department at a Lowe's retail store.
• 1 to 2 years of supervisory experience in any field.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k
• Paid holidays
• Employee discount programs
• Tuition reimbursement
• Flexible scheduling
• Professional development programs