Part Time - Head Cashier - Flexible

Lowe's - Wheeling, WV

Part-time - Entry Level

Wheeling, WV

Building Material and Garden Equipment and Supplies Dealers

About the position

As a Part Time Head Cashier at Lowe's, you will play a crucial role in providing exceptional customer service while managing the checkout process. Your primary responsibility will be to assist customers at the self-checkout stations, ensuring they have a smooth and efficient shopping experience. You will monitor multiple self-checkout registers, proactively engaging with customers to offer assistance and recommend products and services. Your ability to multitask and maintain a friendly demeanor will be essential as you interact with customers, thanking them for their business and inviting them to return to Lowe's. In addition to your customer service duties, you will be responsible for executing Lowe's customer service policies and procedures. This includes seeking out customers to understand their needs, assisting them in locating and selecting merchandise, and providing knowledgeable responses to their inquiries. You will also coach and develop other associates, providing feedback and training on various departmental duties and sales opportunities. Your role will involve using a cash register to process transactions, returns, and refunds, ensuring compliance with company guidelines. You will also be tasked with maintaining the cleanliness and organization of the checkout area, preparing registers at the beginning and end of your shift, and monitoring merchandise entering and leaving the store. Safety is a priority, and you will be responsible for ensuring compliance with safety standards and identifying potential security risks. Overall, your role as a Head Cashier will be vital in creating a positive shopping experience for customers while supporting the overall operations of the store.

Responsibilities

• Monitor and assist customers at multiple self-checkout registers simultaneously.
• Proactively greet and engage with customers to recommend products and services.
• Provide SMART customer service by executing Lowe's customer service policies and procedures.
• Assist customers in locating, demonstrating, selecting, carrying, and loading merchandise.
• Process sales transactions, returns, and refunds using a cash register according to company guidelines.
• Coach, develop, and provide feedback to associates in various departmental duties.
• Prepare the register area by confirming functionality of registers and stocking supplies.
• Inspect returned merchandise for damages and process customer orders.
• Monitor merchandise entering and leaving the store and assist customers with alarms.
• Maintain cleanliness and organization of the store and working areas.

Requirements

• Less than 1 year of experience using a computer for information management.
• Less than 1 year of experience using common retail technology, such as smartphones and tablets.
• 1 to 2 years of retail experience as a cashier.
• Ability to lift items weighing up to 15 pounds with or without reasonable accommodation.

Nice-to-haves

• High school diploma or equivalent.
• 1 to 2 years of experience identifying and selling products based on customer needs.
• 1 to 2 years of experience as a head cashier.
• 1 to 2 years of experience working in any department at a Lowe's retail store.
• 1 to 2 years of supervisory experience in any field.

Benefits

• Health insurance
• 401k
• Paid holidays
• Employee discount programs
• Flexible scheduling