Michaels - Denton, TX
posted 3 months ago
As a Part Time Hourly Customer Experience Manager, you will play a crucial role in delivering a customer-centric shopping experience by effectively managing front-end operations and expectations. Your primary responsibility will be to lead the omnichannel processes while maintaining store recovery standards to uphold our Brand Promises. You will be expected to deliver friendly customer service and assist the Store Manager in ensuring adherence to Standard Operating Procedures (SOPs) and Company programs, ensuring compliance with applicable laws and requirements. This includes executing Company policies and standards and holding your team accountable for store conditions and results. In this role, you will ensure that all front-end policies and procedures are followed, achieving your Key Performance Indicators (KPIs) and managing your team to meet their respective KPIs. You will plan and lead the execution of classes and in-store events in accordance with Company programs, manage and execute shrink and safety programs, and assist with cash reconciliation and bank deposits. Additionally, you will support inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed. You will also assist with the onboarding of new Team Members and train, observe, and coach the customer experience team (both sales floor and cashier) to achieve results. Participation in the performance management process and supporting the Talent Development of your team will be essential, utilizing leadership competencies for continued self-development. As the Manager on Duty (MOD), you will interact with others in an accepting and respectful manner, remaining positive and respectful even in difficult situations, while promoting commitment to the organization's vision and values. Your role will also involve acknowledging customers, helping them locate products, and providing solutions. You will participate in the truck unloading and stocking processes to ensure that truck standards are followed and completed within budget. In select stores without a Framing Manager, you will lead the delivery of high-quality custom framing solutions to customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager. Other duties may be assigned as necessary.