Part-time Member Service Associate - Amsterdam Branch

$41,600 - $43,680/Yr

Broadview FCU - Amsterdam, NY

Part-time - Entry Level

Amsterdam, NY

About the position

The Part-time Member Service Associate at Broadview FCU is responsible for providing exceptional service to members and visitors at the Amsterdam Branch. This role focuses on building relationships with members, processing financial transactions, and ensuring compliance with policies and regulations. The associate will actively engage with members to meet their needs and promote the Credit Union's mission of benefiting every member every day.

Responsibilities

• Provide outstanding member service in a professional and friendly manner to all new and existing members or visitors.
• Accurately process financial service transactions while maintaining a cash drawer.
• Act as a first line of defense in detecting and reporting fraud or irregular activities.
• Advocate and build member relationships by engaging in conversations, asking relevant questions, identifying the right solutions, and making recommendations.
• Respond to general member inquiries related to general information, products/services, lending, etc.
• Problem-solve and resolve member issues in a timely manner.
• Promote awareness and education of self-service resources, including all digital channel offerings.
• Actively participate in cross-selling initiatives, campaigns, promotions, and events, in support of branch and corporate goals.
• Seek development opportunities for professional growth through ongoing coaching, job shadowing, mentoring, and training opportunities.
• Achieve goals and objectives provided by management.
• Ensure compliance with all applicable policies, procedures, and regulatory guidelines.

Requirements

• High School Diploma (or GED) and customer service experience preferred, or equivalent combination of education and experience.
• Excellent interpersonal skills.
• Flexibility to work out of any location at any time, as business needs dictate.
• Ability to lift at least 10 pounds and stand for long periods of time.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint.
• Ability to operate in a rapidly changing dynamic environment.
• Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills.

Nice-to-haves

• Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

Benefits

• Competitive hourly compensation of $20.00 - 21.00/hr.
• Comprehensive benefits package.