Part Time - Merchandising Service Associate - Plant Service - Flexible

$34,320 - $35,776/Yr

Lowe's - Corona, CA

Part-time - Entry Level

Corona, CA

Building Material and Garden Equipment and Supplies Dealers

About the position

As a Part-Time Merchandising Service Associate at Lowe's, you will play a crucial role in delivering exceptional customer service while ensuring that our plant service area is well-maintained and visually appealing. This position requires a commitment to providing SMART customer service at all times, adhering to Lowe's customer service policies, procedures, and programs. You will be responsible for building relationships with vendors and ensuring that merchandise resets are completed according to Lowe's specifications. Collaboration with the Merchandising Service team and your manager is essential, as you will communicate project priorities, schedules, and needs for materials and supplies. In this role, while a majority of your time will be spent on tasks that do not involve direct customer interaction, you will still engage with customers when opportunities arise. This includes understanding their needs and assisting them in locating, demonstrating, selecting, carrying, and loading merchandise. You will also be expected to listen to and respond knowledgeably to customer inquiries, guiding them through the store and assisting with their projects when necessary. Your ability to communicate effectively and demonstrate appreciation for customers will be key to your success. You will be responsible for merchandising plants according to the plantogram, ensuring that they are priced and displayed correctly. This includes filling plant racks, identifying damaged signage, and updating wayfinding and product location signage. Additionally, you will assist with culling and pricing dead or distressed plants, maintaining a high level of communication with your manager and team members. Safety and cleanliness are paramount, and you will conduct daily safety reviews, maintain compliance with housekeeping standards, and ensure that all displays are safe and in working order. Your role will also involve operating store equipment and performing various maintenance tasks as needed.

Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.
• Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe's specifications.
• Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs.
• Engages with customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listens to and responds knowledgeably and promptly to customer and employee questions.
• Demonstrates sincere appreciation to customers.
• Communicates information to customers regarding stock, special order merchandise, feature benefits, application, and warranty information.
• Merchandises plants to plantogram, price, color block and places plants as they arrive.
• Fills plant racks onto plant tables per plantogram to grand opening ready standards.
• Identifies damaged or missing signage, displays, and collateral and orders replacements in accordance with merchandising standards.
• Updates/validates wayfinding and product location signage as well as digital maintenance of this information throughout the store.
• Ensures cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately, helping to drive add-on sales.
• Assists with culling and pricing dead and distressed plants.
• Maintains a high level of communication and partnership with manager and red vest associates.
• Identifies and communicates issues with quality, quantity and additional needs to Red Vest Outside Garden Manager and MSM.
• Adjusts fixtures, rotates stock, and displays products and support materials using power equipment per service expectations and processes.
• Reviews, completes, and enters completion details for all assigned service and maintenance tasks.
• Ensures all displays are safe and in working order and repaired/replaced as needed.
• Repairs/seals damaged packaging and boxes including peg-hook items.
• Removes all trash, moves cardboard boxes to the bailer and moves plastic wrap and other debris to the compactor.
• Replaces light bulbs and alerts the appropriate contact when additional maintenance issues are noted.
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.
• Ensures compliance with housekeeping standards and programs to maintain cleanliness and organization of Outside Garden and working areas.
• Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
• Adheres to all safety requirements relevant to one's regular job duties.
• Operates store equipment as needed depending on one specific role and department.

Requirements

• Ability to read, write, and perform basic arithmetic (addition, subtraction).
• Ability to work overnight and weekends.
• Ability to utilize web-based computer programs to accomplish assigned tasks.

Nice-to-haves

• Education Level: High School or GED.
• Working knowledge of basic tools needed for the job (e.g., hand tools, drills, saws).
• 6 Months Live nursery experience or Lowe's sales floor experience.
• 6 Months Experience performing product merchandising tasks including reading plantograms, setting up and tearing down displays.
• 3 Months Experience operating power equipment such as lifts, order pickers, and similar equipment.

Benefits

• Competitive pay range of $16.50 - $17.20 per hour based on experience and location.
• Opportunities for career advancement within Lowe's.
• Comprehensive benefits package including health insurance, retirement plans, and employee discounts.