Part Time - Opry Ambassador - Grand Ole Opry

Ryman Hospitality properties • Nashville, TN

375d

About The Position

The position serves as an ambassador for the Grand Ole Opry, engaging guests visiting the Opry as well as potential guests when working off-site. The role involves searching out opportunities to create memory-making moments with Opry guests, proactively engaging them to welcome them, providing information, and delivering exceptional service. Additionally, the position includes conducting Opry House tours, fulfilling all functions of the tour guide position, and often serving as a tour lead for the shift.

Responsibilities

• Create memorable engagement opportunities with Opry guests during arrival, seating, intermission, tours, and departure phases of the visit.
• Present a high-energy, entertaining script while escorting guests through the facility.
• Actively engage guests throughout the tour while communicating approved information regarding the facility and the company's entertainment history.
• Respond to guests' questions regarding Opry Entertainment facilities or other complex businesses with provided information, avoiding personal opinions or undocumented information.
• Assume responsibility for the safety of the group and facility, handling quick evacuation from the building in case of an emergency.
• Proactively share information on other Opry Entertainment products and encourage guests to make purchases, directing them on the best way to enjoy all offers.
• Ensure that tour guests are presented with a photo opportunity.
• Distribute brochures provided to share information on other Opry Entertainment businesses or Nashville attractions.
• Collect tickets from individuals or groups and ensure only ticketed guests are included in the tour.
• Manage and maintain listening devices used on tours, including charging and sanitizing the units and reporting equipment issues to management.
• Familiarize with Nashville attractions and proactively assist guests seeking directions to other Nashville area attractions and points of interest.
• Perform other duties as assigned.

What This Job Offers

• Industry: Real Estate
• Number of Employees: 5,001-10,000 employees